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Zendesk's Competitors, Revenue, Number of Employees, Funding and Acquisitions

Zendesk develops customer service software and support ticketing system for businesses.

Zendesk's headquarters is located... Read more

Based on data from Zendesk's latest SEC filings

Annual Revenue

Based on data from Zendesk's latest SEC filings

Employees

Mikkel Svane's photo - Co-Founder & CEO of Zendesk

Co-Founder & CEO

Mikkel Svane

CEO Approval Rating

61/100

OVERVIEW

Founded:

2007

Headquarters:

San FranciscoCalifornia

Status:

PublicNYSEZEN

Industry Sector:

Internet Software

SIC Code:

7372NAICS listing »

Top Competitors or Alternatives

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Competitor - 1/1

Is ServiceNow a competitor of Zendesk?

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Trending News for Zendesk and Zendesk's Competitors

March 28, 2020

CNET

Microsoft pulls out of facial recognition startup AnyVision - CNET

And the tech giant says it won't make any other minority investments in companies selling facial-reco... See more »

March 27, 2020

Channel Futures

Zendesk Teams with Tata Consulting to Better Serve Partners

A new global partnership between CRM platform vendor Zendesk and the international organization, Tata... See more »

March 27, 2020

MarketScreener

Salesforce Effectiveness is Reshaping the Pharma Industry | Quantzig's Salesforce Analytics Experts Explain How

(marketscreener.com) Quantzig, a global data analytics and advisory firm, that delivers actionable an... See more »

Competitive Analysis

TOP COMPETITORS OR ALTERNATIVES

Salesforce is the biggest rival of Zendesk. Salesforce was founded in 1999, and its headquarters is in San Francisco, California. Salesforce operates in the Internet Software industry. Salesforce has 46,260 more employees than Zendesk.

Oracle has been one of Zendesk's top competitors. Oracle is a Public company that was founded in Redwood Shores, California in 1977. Oracle is in the Application Software industry. Oracle has 133,260 more employees vs. Zendesk.

Microsoft is Zendesk's #3 rival. Microsoft was founded in 1975 in Redmond, Washington. Microsoft is in the Internet Software field. Microsoft generates $133.4B more revenue than Zendesk.

RANK

COMPANY

LEADERSHIP

CEO SCORE

EMPLOYEES

TOTAL FUNDING

REVENUE

Mikkel Svane

Co-Founder & CEO

- -
2,740
$185.5M
$816.4M
1

Marc Benioff

Chairman & CEO

91/100
35,000
$2.7B
$17.1B
2

Safra A. Catz

CEO

67/100
136,000
$31.5M
$39.8B
3

Satya Nadella

CEO

84/100
144,000
$61M
$134.2B
4

John Donahoe

President & CEO

74/100
6,000
$293.5M
$3.5B
5

Emil Hajric

Founder & CEO

64/100
85
- -
$11.5M
6

Nick Francis

Co-Founder & CEO

69/100
112
$13.3M
$14.4M
7

Girish Mathrubootham

Founder & CEO

70/100
2,317
$399M
$200M
8

Eoghan McCabe

Co-Founder & CEO

77/100
728
$240.8M
$96M
9

Shalin Jain

Founder & CEO

61/100
110
- -
$10M
10

Alex Turnbull

Founder & CEO

66/100
10
$1M
The top 10 competitors in Zendesk's competitive set are Salesforce, Oracle, Microsoft, ServiceNow, Helpjuice, Help Scout, Freshworks, Intercom, HappyFox and Groove. Together they have raised over 3.7B between their estimated 342.7K employees. Zendesk has 2,740 employees and is ranked 5th among it's top 10 competitors. The top 10 competitors average 29,736.

Quarterly and Annual Revenue

Trailing 12-Months Trend (TTM)

Annual Revenue

$816.4M

Zendesk's revenue is the ranked 5th among it's top 10 competitors. The top 10 competitors average 19.6B. Over the last four quarters, Zendesk's revenue has grown by 26.7%. Specifically, in Q4 2019's revenue was $229.9M; in Q3 2019, it was $210.5M; in Q2 2019, it was $194.6M; in Q1 2019, Zendesk's revenue was $181.5M.

Acquisitions

COMPANY ACQUIRED
ACQUISITION DATE
AMOUNT
DESCRIPTION
Smooch Technologies ULC

May 2019

Source »
undisclosed
Smooch provides cloud-based multichannel messaging solutions for small and medium-sized businesses.
Future Simple, Inc.

Sep 2018

Source »
undisclosed
Future Simple is a sales productivity platform that offers inbound marketing, sales tracking, management, invoicing and accounting solutions for businesses.
Base CRM

Sep 2018

Source »
undisclosed
Base develops a CRM software that offers sales tracking and pipeline management solutions for manufacturing, solar and medical device companies.
Outbound Solutions, Inc

May 2017

Source »
undisclosed
Outbound.io is a web-based tool that helps non-technical marketers to automate and optimize their emails, push notifications and voice messages.
We Are Cloud SAS

Oct 2015

Source »
$45M
BIME Analytics is a business intelligence tool that provides data analysis and dashboard cloud platform for organizations.

These are all the companies that Zendesk has acquired. Zendesk has acquired 5 companies and its latest acquisition was Smooch Technologies ULC in May 2019. Smooch provides cloud-based multichannel messaging solutions for small and medium-sized businesses.

Zendesk Funding History

Since Zendesk was founded in 2007, it has participated in 7 rounds of funding. In total Zendesk has raised $185.5M. Zendesk's last funding round was on Sep 2019 for a total of $0

ROUND

FUNDING DATE

AMOUNT

INVESTORS

Grant
Sep 2019
--
IPO
May 2014
$100M
-
Series D
Sep 2012
$60M
Series C
Nov 2010
$19M
Series B
Aug 2009
$6M

Total Funding: $185.5M

Since Zendesk was founded in 2007, it has participated in 7 rounds of funding. In total Zendesk has raised $185.5M. Zendesk's last funding round was on Sep 2019 for a total of $0

Investments

COMPANY

DESCRIPTION

AMOUNT

INVESTMENT DATE

ROUND

EXIT DATE

Tymeshift develops a workforce management platform that provides staff scheduling and employee performance management solutions for enterprises.
$2M
Jan 20, 2020
Equity
-
Stella Connect is a cloud-based platform that allows brands to measure the performance of contact center agents through customer feedback.
$11.2M
Feb 21, 2019
Equity
-

These are all the companies that Zendesk has invested in. Zendesk has invested 5 companies and its latest investment was Smooch Technologies ULC in May 2019. Smooch provides cloud-based multichannel messaging solutions for small and medium-sized businesses.

Zendesk News

March 25, 2020The Paypers

Northmill invests in Zendesk to assist with customers' needs

Northmill, a Sweden-based banking group, has invested in Zendesk, a cloud-based platform from CRM.... See more »
March 24, 2020Crowdfund Insider

Swedish Tech Bank Northmill Invests in Zendesk's Cloud-Based Platform

Northmill, a banking group based in Sweden, recently announced it has invested in a new cloud-based p... See more »
March 24, 2020destinationCRM

Zendesk Stresses Messaging's Growing Role at Relater Event

Zendesk officials highlighted the addition of messaging capabilities in many of its recent product re... See more »
March 23, 2020UC Today

Zendesk Reveals State of Messaging 2020 Report

Leading collaboration and workflow company, Zendesk, recently announced its 2020 State of Messaging r... See more »
March 20, 2020Forbes

Zendesk Announces Expansion Of Sunshine, Its Cloud-Based CRM Platform

San Francisco-based Zendesk has been a much-followed player in customer support software since its fo... See more »
March 19, 2020Martech Series

TechBytes with Adrian McDermott, President of Products at Zendesk

The post #Relater 2020: TechBytes with Adrian McDermott, President of Products at Zendesk appeared fi... See more »
March 16, 2020Seeking Alpha

Ease Of Use And Agility To Unlock Upmarket Adoption

See more »

Zendesk Blogs

March 24, 2020ZenDesk Blog

Why to consider customer service automation

Every second your customer spends waiting on hold with support is a second they're closer to switchin... See more »
March 24, 2020ZenDesk Blog

Using a CRM for sales pipeline management

The basic idea of sales pipeline management is to estimate the upcoming sales you're aiming to close.... See more »
March 23, 2020ZenDesk Blog

Five ways to use a customer portal to foster more trustworthy customer relationships

Research is clear: customers want to help themselves. In fact, 69 percent want to resolve as many iss... See more »
March 22, 2020ZenDesk Blog

How to boost your sales success rate with live chat

When most people think of live chat, they think of customer support. But it's also a sales rep's secr... See more »
March 20, 2020ZenDesk Blog

Helping to prepare your team: Getting the most from Zendesk

With all the uncertainty around COVID-19, we’re contingency planning, and we know you’re probably doi... See more »
March 19, 2020ZenDesk Blog

The intelligent contact center of the future

With so many new customer communication channels opening for business, the classic contact center can... See more »
March 18, 2020ZenDesk Blog

10 common CRM problems and how to fix them

Customer relationship management (CRM) software can be a great resource for you and your team. If you... See more »

Zendesk Press Releases

December 4, 2019GlobalNewswire

Bragar Eagel & Squire, P.C. Reminds Investors That Class Action Lawsuits Have Been Filed Against iRobot, Zendesk, PG&E Corporation, and Sealed Air and Encourages Investors to Contact the Firm

NEW YORK, Dec. 04, 2019 (GLOBE NEWSWIRE) -- Bragar Eagel & Squire, P.C., a nationally recognized shar... See more »
November 21, 2019GlobalNewswire

Zhang Investor Law Reminds Investors of Deadline in Securities Class Action Lawsuit Against Zendesk, Inc. - ZEN

NEW YORK, Nov. 21, 2019 (GLOBE NEWSWIRE) -- Zhang Investor Law announces a securities class action la... See more »
November 5, 2019Newsfile

Faruqi & Faruqi, LLP Encourages Investors Who Suffered Losses Exceeding $100,000 In Zendesk, Inc. To Contact The Firm

New York, New York--(Newsfile Corp. - November 4, 2019) - Faruqi & Faruqi, LLP, a leading national se... See more »
October 10, 2019Newswire

Project Insight Enhances SMB Capabilities With Zendesk Duet Integration

See more »
September 26, 2019StreetInsider

Freeze Tag Offers Frighteningly Fun Munzee Event Update and Halloween Packages

TUSTIN, CA / ACCESSWIRE / September 26, 2019 / Freeze Tag (OTC PINK:FRZT), a leading creator of locat... See more »
July 30, 2019Business Wire

Zendesk Announces Second Quarter 2019 Results

SAN FRANCISCO--(BUSINESS WIRE)--ZENDESK ANNOUNCES SECOND QUARTER 2019 RESULTS... See more »
May 22, 2019GlobalNewswire

Stella Connect Named as Zendesk Suite Ready Launch Partner

New program designed to unlock enhanced functionality for Zendesk Suite Customers... See more »

Zendesk Videos

March 15, 2019ZenDesk Youtube Channel

"Zendesk beim KVD Service Congress 2018" on YOUTUBE

See more »
March 4, 2019ZenDesk Youtube Channel

"Zendesk Showcase 2019" on YOUTUBE

See more »
February 19, 2019ZenDesk Youtube Channel

"Zendesk for Startups: Business Rules Basics" on YOUTUBE

See more »
February 15, 2019ZenDesk Youtube Channel

"Zendesk Enterprise Demo in São Paulo" on YOUTUBE

See more »
February 6, 2019ZenDesk Youtube Channel

"Zendesk Relate 2018: Intro to Zendesk Sunshine" on YOUTUBE

See more »
January 16, 2019ZenDesk Youtube Channel

"What's Good: Anticipate with Connect" on YOUTUBE

See more »
January 7, 2019ZenDesk Youtube Channel

"Zendesk Partners" on YOUTUBE

See more »

Social Statistics

Headquarters

1019 Market Street

San Francisco, California94103

1-888-670-4887

Driving Directions »

Trending Companies

Summary

ABOUT

Overview

Zendesk, Inc. (NYSE: ZEN) provides customer service software and support ticket software. It is a software development company based in San Francisco, California. The company provides a cloud-based customer service platform, also called Zendesk, which...

CEO

Zendesk's Co-Founder & CEO, Mikkel Svane, currently has an approval rating of 61%. Zendesk's primary competitors are Salesforce, Oracle & Microsoft.

Website

zendesk.com

Frequently Asked Questions about Zendesk

  1. When was Zendesk founded?

    Zendesk was founded in 2007

  2. Who is Zendesk's CEO?

    Zendesk's CEO is Mikkel Svane

  3. How much revenue does Zendesk generate?

    Zendesk generates $816.4M in revenue

  4. How much funding does Zendesk have?

    Zendesk has historically raised $185.5M in funding

  5. Where is Zendesk's headquarters?

    Zendesk's headquarters is in San Francisco California, USA

  1. How many employees does Zendesk have?

    Zendesk has 2,740 employees

  2. What sector does Zendesk operate in?

    Zendesk is in Internet Software

  3. Who are Zendesk's competitors?

    Zendesk's top competitors are Salesforce, Oracle, Microsoft

  4. Who has Zendesk invested in?

    Zendesk's has invested in companies such as Tymeshift, Stella Connect
Stay up-to-date with the latest news on Zendesk