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Zendesk

Zendesk develops customer service software and support ticketing system for businesses. Read more

16,823 Followers on Owler
16,823 Followers on Owler
16,823 Followers on Owler
16,823 Followers on Owler

Zendesk

Zendesk develops customer service software and support ticketing system for businesses. Read more

Mikkel Svane's photo - Co-Founder & CEO of Zendesk

Co-Founder & CEO

Mikkel Svane

CEO Approval Rating

84/100

Founded:

2007

Status:

PublicIndependent CompanyNYSEZEN

SIC Code:

7372 NAICS listing »

Website:

Annual Revenue
Employees
Sector
Application Software
IT Services
,
Customer Relationship Management (CRM)
Headquarters

ZENDESK TOP COMPETITORS OR ALTERNATIVES

RANK

COMPANY

CEO

CEO RATING

EMPLOYEES

FUNDING

REVENUE

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The top 10 competitors in Zendesk's competitive set are Salesforce, Oracle, Microsoft, ServiceNow, Helpjuice, Help Scout, Freshworks, Intercom, HappyFox, Groove Networks. Together they have raised over 5.3B between their estimated 376.7K employees. Zendesk has 2,740 employees and is ranked 5th among it's top 10 competitors. The top 10 competitors average 27,288.

Salesforce is the biggest rival of Zendesk. Salesforce was founded in 1999, and its headquarters is in San Francisco, California. Salesforce operates in the Internet Software industry. Salesforce has 53,866 more employees than Zendesk.

Oracle has been one of Zendesk's top competitors. Oracle is a Public company that was founded in Redwood Shores, California in 1977. Oracle is in the IT Services industry. Oracle has 132,260 more employees vs. Zendesk.

Microsoft is Zendesk's #3 rival. Microsoft was founded in 1975 in Redmond, Washington. Microsoft is in the Internet Software field. Microsoft generates $158.9B more revenue than Zendesk.

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Competitor - 1/1

Is Helpjuice a competitor of Zendesk?

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Trending News for Zendesk and Zendesk's Competitors

May 6, 2021

Business Recorder

Microsoft pledges to store European cloud data in EU

PARIS: US tech giant Microsoft pledged Thursday to process and store all European cloud-based client ... See more »

May 6, 2021

Tahawul Tech

Premier League Selects Oracle Cloud Infrastructure to Power Advanced Football Analytics

"Match Insights - Powered by Oracle Cloud" to deliver groundbreaking football match statistics during... See more »

May 6, 2021

Martech Series

mParticle and Zendesk Collaborate to Deliver Personalized Customer Service

mParticle Empowers Brands to Improve the Customer Experience by Making the Most Relevant User Data Av... See more »

Zendesk Quarterly and Annual Revenue

Trailing 12-Months Trend (TTM)

Annual Revenue

$1B

Zendesk's revenue is the ranked 5th among it's top 10 competitors. The top 10 competitors average 18.3B. Over the last four quarters, Zendesk's revenue has grown by 19.4%. Specifically, in Q4 2020's revenue was $283.5M; in Q3 2020, it was $261.9M; in Q2 2020, it was $246.7M; in Q1 2020, Zendesk's revenue was $237.5M.

Zendesk Acquisitions

COMPANY ACQUIRED
ACQUISITION DATE
AMOUNT
DESCRIPTION
Zendesk Sunshine Conversations

May 2019

Source »
undisclosed
Smooch provides cloud-based multichannel messaging solutions for small and medium-sized businesses.
Future Simple, Inc.

Sep 2018

Source »
undisclosed
Future Simple is a sales productivity platform that offers inbound marketing, sales tracking, management, invoicing and accounting solutions for businesses.
Base CRM

Sep 2018

Source »
undisclosed
Base develops a CRM software that offers sales tracking and pipeline management solutions for manufacturing, solar and medical device companies.
Outbound Solutions, Inc

May 2017

Source »
undisclosed
Outbound.io is a web-based tool that helps non-technical marketers to automate and optimize their emails, push notifications and voice messages.
We Are Cloud SAS

Oct 2015

Source »
$45M
BIME Analytics is a business intelligence tool that provides data analysis and dashboard cloud platform for organizations.

These are all the companies that Zendesk has acquired. Zendesk has acquired 5 companies and its latest acquisition was Zendesk Sunshine Conversations in May 2019. Smooch provides cloud-based multichannel messaging solutions for small and medium-sized businesses.

Zendesk Funding History

Since Zendesk was founded in 2007, it has participated in 7 rounds of funding. In total Zendesk has raised $185.5M. Zendesk's last funding round was on Sep 2019 for a total of $0

ROUND

FUNDING DATE

AMOUNT

INVESTORS

Grant
Sep 2019
--
IPO
May 2014
$100M
-
Series D
Sep 2012
$60M
Series C
Nov 2010
$19M
Series B
Aug 2009
$6M

Total Funding: $185.5M

Since Zendesk was founded in 2007, it has participated in 7 rounds of funding. In total Zendesk has raised $185.5M. Zendesk's last funding round was on Sep 2019 for a total of $0

Zendesk Investments

COMPANY

DESCRIPTION

AMOUNT

INVESTMENT DATE

ROUND

EXIT DATE

Lessonly develops a training software designed to facilitate team learning and practice.
$22M
Mar 17, 2020
Series C
-
Tymeshift develops a workforce management platform that provides staff scheduling and employee performance management solutions for enterprises.
$2M
Jan 20, 2020
Equity
-
Stella Connect is a cloud-based platform that allows brands to measure the performance of contact center agents through customer feedback.
$11.2M
Feb 21, 2019
Equity
-
GoodData provides cloud-based business intelligence and data analytics services for insurance, retail and finance sectors.
$24M
Nov 04, 2018
Equity
-

These are all the companies that Zendesk has invested in. Zendesk has invested 5 companies and its latest investment was Zendesk Sunshine Conversations in May 2019. Smooch provides cloud-based multichannel messaging solutions for small and medium-sized businesses.

Zendesk News

April 15, 2021Martech News

CX Leader ibex Adds Zendesk Integration to Its Tech Platform

ibex (NASDAQ: IBEX), a leading global provider of CX technology & outsourcing solutions, today announ... See more »
April 12, 2021Adobo Magazine

Zendesk Appoints Former Outcast CEO as New CMO, Names NBA and Netflix Execs to Board

SINGAPORE - April 8, 2021 - Zendesk, Inc. (NYSE: ZEN), a trusted and beloved CRM customer service sof... See more »
April 12, 2021MarketScreener

Announces Date of First Quarter 2021 Financial Results

(marketscreener.com) Zendesk, Inc. today announced that it will release financial results for the fir... See more »
April 8, 2021Martech News

CRM Software Zendesk Appoints Former Outcast CEO as New CMO

Zendesk, Inc. (NYSE: ZEN), a trusted and beloved CRM customer service software company and the champi... See more »
April 7, 2021PRWeek

Former Outcast CEO Alex Constantinople joins Zendesk as CMO

Constantinople had been Outcast's CEO for more than a decade.... See more »
April 7, 2021Martech News

CRM Software Company Zendesk Appoints New CMO

Zendesk, Inc. (NYSE: ZEN), a trusted and beloved CRM customer service software company and the champi... See more »
April 7, 2021Street Fight Daily

5 Live Chat Platforms with Location Intelligence

As mobile interactions become the new norm, more retailers and brands are seeking out mobile-friendly... See more »

Zendesk Blogs

May 3, 2021ZenDesk Blog

The Zendesk Sales Trends Report 2021

2020 brought unprecedented change-the global pandemic transformed the way we live, collaborate, and c... See more »
April 29, 2021ZenDesk Blog

Why customer service matters for fintech startups

Personal finance is so important to consumers that more than a third of Americans review their checki... See more »
April 28, 2021ZenDesk Blog

Self-service support: Why companies need it and how to do it right

To offer superior support, customer service teams need their systems, tools, processes-and most of al... See more »
April 28, 2021ZenDesk Blog

5 startup lessons from Alexis Ohanian of Reddit, Seven Seven Six

You could say that Alexis Ohanian, Reddit co-founder and founder of the venture capital firm Seven Se... See more »
April 27, 2021ZenDesk Blog

The most important customer service skills for 2021

The impacts of COVID-19 changed customer service for good. What started as a global health crisis bec... See more »
April 26, 2021ZenDesk Blog

Deliver better customer and employee experiences with Zendesk and Amazon AppFlow

In a world where the only constant is change, providing more personalized and efficient support for b... See more »
April 23, 2021ZenDesk Blog

Understanding enterprise chatbots: Why and how to use them for support

For busy customer service teams, every minute counts. So being able to save over 240 hours a month wo... See more »

Zendesk Press Releases

October 29, 2020Business Wire

Zendesk Announces Third Quarter 2020 Results

SAN FRANCISCO--(BUSINESS WIRE)--ZENDESK ANNOUNCES THIRD QUARTER 2020 RESULTS... See more »
March 24, 2020Business Wire

ZendeskAnnouncesPartnershipwithTataConsultancyServices

SAN FRANCISCO--(BUSINESS WIRE)--Zendesk, Inc. (NYSE: ZEN) today announced a strategic alliance with T... See more »
February 1, 2020PR Newswire

Zendesk Guide Translation Completes Omnichannel Multilingual Support Solution

CHEYENNE, Wyo., Jan. 31, 2020 /PRNewswire/ -- Language I/O® has added Language I/O Guide translation ... See more »
December 11, 2019Newsfile

Faruqi & Faruqi, LLP Encourages Investors Who Suffered Losses Exceeding $100,000 In Zendesk, Inc. To Contact The Firm

New York, New York--(Newsfile Corp. - December 11, 2019) - Faruqi & Faruqi, LLP, a leading national s... See more »
December 4, 2019GlobalNewswire

Bragar Eagel & Squire, P.C. Reminds Investors That Class Action Lawsuits Have Been Filed Against iRobot, Zendesk, PG&E Corporation, and Sealed Air and Encourages Investors to Contact the Firm

NEW YORK, Dec. 04, 2019 (GLOBE NEWSWIRE) -- Bragar Eagel & Squire, P.C., a nationally recognized shar... See more »
November 21, 2019GlobalNewswire

Zhang Investor Law Reminds Investors of Deadline in Securities Class Action Lawsuit Against Zendesk, Inc. - ZEN

NEW YORK, Nov. 21, 2019 (GLOBE NEWSWIRE) -- Zhang Investor Law announces a securities class action la... See more »
November 5, 2019Newsfile

Faruqi & Faruqi, LLP Encourages Investors Who Suffered Losses Exceeding $100,000 In Zendesk, Inc. To Contact The Firm

New York, New York--(Newsfile Corp. - November 4, 2019) - Faruqi & Faruqi, LLP, a leading national se... See more »

Zendesk Videos

January 14, 2021ZenDesk Youtube Channel

"Zendesk best practices on Explore migration and set-up" on YOUTUBE

See more »
December 18, 2020ZenDesk Youtube Channel

"Lendit Fintech Webinar - Defining your Fintech's Customer Experience on Day 1" on YOUTUBE

See more »
December 18, 2020ZenDesk Youtube Channel

"Zendesk CX Moment with Cloudbeds" on YOUTUBE

See more »
September 22, 2020ZenDesk Youtube Channel

"Your morning power up is back | Zendesk Morning Show" on YOUTUBE

See more »
April 9, 2020ZenDesk Youtube Channel

"A CX Moment with The Groomsman Suit" on YOUTUBE

See more »
April 10, 2019ZenDesk Youtube Channel

"CCW 2019 | Zendesk Kunde Marius Wilhelmi, Principal Service Solutions bei Native Instruments" on YOUTUBE

See more »
April 4, 2019ZenDesk Youtube Channel

"Kevlin Henney - What Do You Mean" on YOUTUBE

See more »

Social Media

Zendesk Headquarters

989 Market Street

San Francisco, California94103

1-888-670-4887

Driving Directions »

Trending Companies

Zendesk Summary

ABOUT

Overview

Zendesk, Inc. (NYSE: ZEN) provides customer service software and support ticket software. It is a software development company based in San Francisco, California. The company provides a cloud-based customer service platform, also called Zendesk, which...

CEO

Zendesk's Co-Founder & CEO, Mikkel Svane, currently has an approval rating of 84%. Zendesk's primary competitors are Salesforce, Oracle & Microsoft.

Website

zendesk.com

Frequently Asked Questions about Zendesk

  1. When was Zendesk founded?

    Zendesk was founded in 2007

  2. Who is Zendesk's CEO?

    Zendesk's CEO is Mikkel Svane

  3. How much revenue does Zendesk generate?

    Zendesk generates $1B in revenue

  4. How much funding does Zendesk have?

    Zendesk has historically raised $185.5M in funding

  5. Where is Zendesk's headquarters?

    Zendesk's headquarters is in San Francisco California, USA

  1. How many employees does Zendesk have?

    Zendesk has 2,740 employees

  2. What sector does Zendesk operate in?

    Zendesk is in Application Software, IT Services, Customer Relationship Management (CRM)

  3. Who are Zendesk's competitors?

    Zendesk's top competitors are Salesforce, Oracle, Microsoft

  4. Who has Zendesk invested in?

    Zendesk's has invested in companies such as Lessonly, Tymeshift, Stella Connect
Stay up-to-date with the latest news on Zendesk

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