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Zendesk's Competitors, Revenue, Number of Employees, Funding and Acquisitions

Zendesk develops customer service software and support ticketing system for businesses.

Zendesk's headquarters is located... Read more

Based on data from Zendesk's latest SEC filings

Annual Revenue

Based on data from Zendesk's latest SEC filings

Employees

Mikkel Svane's photo - Co-Founder & CEO of Zendesk

Co-Founder & CEO

Mikkel Svane

CEO Approval Rating

61/100

OVERVIEW

Founded:

2007

Headquarters:

San FranciscoCalifornia

Status:

PublicIndependent Company of NYSEZEN

Industry Sector:

Internet Software

SIC Code:

7372NAICS listing »

Top Competitors or Alternatives

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Trending News for Zendesk and Zendesk's Competitors

November 15, 2019

SFGate

Supreme Court to hear Oracle-Google copyright case

The U.S. Supreme Court will hear an appeal from Google in a multibillion-dollar clash that has divide... See more »

November 15, 2019

Reuters

Timeline: Amazon challenges Pentagon awarding $10 billion cloud deal to Microsoft

Amazon.com Inc said on Thursday it is contesting the Pentagon's award of an up to $10 billion cloud c... See more »

November 14, 2019

Continuity Insights

ServiceNow to Acquire Fairchild Resiliency Systems

ServiceNow has announced that it has signed an agreement to acquire Boston-based business continuity ... See more »

Competitive Analysis

TOP COMPETITORS OR ALTERNATIVES

Salesforce is the biggest rival of Zendesk. Salesforce was founded in 1999, and its headquarters is in San Francisco, California. Salesforce operates in the Internet Software industry. Salesforce has 32,260 more employees than Zendesk.

Oracle has been one of Zendesk's top competitors. Oracle is a Public company that was founded in Redwood Shores, California in 1977. Oracle is in the Application Software industry. Oracle has 133,260 more employees vs. Zendesk.

Microsoft is Zendesk's #3 rival. Microsoft was founded in 1975 in Redmond, Washington. Microsoft is in the Internet Software field. Microsoft generates $129.1B more revenue than Zendesk.

RANK

COMPANY

LEADERSHIP

CEO SCORE

EMPLOYEES

TOTAL FUNDING

REVENUE

Mikkel Svane

Co-Founder & CEO

- -
2,740
$185.5M
$758.8M
1

Marc Benioff

Co-CEO

91/100
35,000
$2.7B
$14.7B
2

Safra A. Catz

Co-CEO

66/100
137,000
$31.5M
$39.5B
3

Satya Nadella

CEO

85/100
131,000
$61M
$129.8B
4

John Donahoe

President & CEO

74/100
6,000
$293.5M
$3.2B
5

Emil Hajric

Founder & CEO

70/100
85
- -
$11.5M
6

Nick Francis

Co-Founder & CEO

68/100
87
$13.3M
7

Girish Mathrubootham

Co-Founder & CEO

98/100
2,500
$399M
$200M
8

Eoghan McCabe

Co-Founder & CEO

83/100
728
$240.8M
$96M
9

Shalin Jain

Founder & CEO

50/100
80
- -
$5M
10

Alex Turnbull

Founder & CEO

74/100
10
$1M
The top 10 competitors in Zendesk's competitive set are Salesforce, Oracle, Microsoft, ServiceNow, Helpjuice, Help Scout, Freshworks, Intercom, HappyFox and Groove. Together they have raised over 3.7B between their estimated 326.6K employees. Zendesk has 2,740 employees and is ranked 5th among it's top 10 competitors. The top 10 competitors average 28,657.

Quarterly and Annual Revenue

Trailing 12-Months Trend (TTM)

Annual Revenue

$758.8M

Zendesk's revenue is the ranked 5th among it's top 10 competitors. The top 10 competitors average 20.9B. Over the last four quarters, Zendesk's revenue has grown by 22.2%. Specifically, in Q3 2019's revenue was $210.5M; in Q2 2019, it was $194.6M; in Q1 2019, it was $181.5M; in Q4 2018, Zendesk's revenue was $172.2M.

Acquisitions

COMPANY ACQUIRED
ACQUISITION DATE
AMOUNT
DESCRIPTION
Smooch Technologies ULC

May 2019

Source »
undisclosed
Smooch provides cloud-based multichannel messaging solutions for small and medium-sized businesses.
Future Simple, Inc.

Sep 2018

Source »
undisclosed
Future Simple is a sales productivity platform that offers inbound marketing, sales tracking, management, invoicing and accounting solutions for businesses.
Base CRM

Sep 2018

Source »
undisclosed
Base develops a CRM software that offers sales tracking and pipeline management solutions for manufacturing, solar and medical device companies.
Outbound Solutions, Inc

May 2017

Source »
undisclosed
Outbound.io is a web-based tool that helps non-technical marketers to automate and optimize their emails, push notifications and voice messages.
We Are Cloud, Inc.

Oct 2015

Source »
$45M
BIME Analytics is a business intelligence tool that provides data analysis and dashboard cloud platform for organizations.

These are all the companies that Zendesk has acquired. Zendesk has acquired 5 companies and its latest acquisition was Smooch Technologies ULC in May 2019. Smooch provides cloud-based multichannel messaging solutions for small and medium-sized businesses.

Zendesk Funding History

Since Zendesk was founded in 2007, it has participated in 7 rounds of funding. In total Zendesk has raised $185.5M. Zendesk's last funding round was on Sep 2019 for a total of $0

ROUND

FUNDING DATE

AMOUNT

INVESTORS

Grant
Sep 2019
--

Singapore's Economic Development Board

IPO
May 2014
$100M
-
Series D
Sep 2012
$60M
Series C
Nov 2010
$19M
Series B
Aug 2009
$6M

Total Funding: $185.5M

Since Zendesk was founded in 2007, it has participated in 7 rounds of funding. In total Zendesk has raised $185.5M. Zendesk's last funding round was on Sep 2019 for a total of $0

Investments

COMPANY

DESCRIPTION

AMOUNT

INVESTMENT DATE

ROUND

EXIT DATE

Stella Connect is a cloud-based platform that allows brands to measure the performance of contact center agents through customer feedback.
$11.2M
Feb 21, 2019
Equity
-

These are all the companies that Zendesk has invested in. Zendesk has invested 5 companies and its latest investment was Smooch Technologies ULC in May 2019. Smooch provides cloud-based multichannel messaging solutions for small and medium-sized businesses.

Zendesk News

November 8, 2019Seeking Alpha

Zendesk Faces Investor Ire, Freshworks Prepares For IPO

See more »
November 8, 2019Seeking Alpha

Buy This Customer Experience Leader

See more »
November 7, 2019Benzinga

Pomerantz Law Firm Announces the Filing of a Class Action against iRobot Corporation and Certain Officers - IRBT

NEW YORK, Nov. 07, 2019 (GLOBE NEWSWIRE) -- Pomerantz LLP announces that a class action lawsuit has b... See more »
November 4, 2019MarketScreener

ROSEN, A GLOBALLY RANKED LAW FIRM, Reminds Zendesk, Inc. Investors of Important Deadline in Securities Class Action - ZEN

(marketscreener.com) Rosen Law Firm, a global investor rights law firm, reminds purchasers of the sec... See more »
November 2, 2019Security World Market

Hanwha adopts Zendesk support facility

Hanwha Techwin Europe s Customer Support team has been enhanced by the company adopting the Zendesk S... See more »
November 1, 2019MarketScreener

Law Offices of Howard G. Smith Announces the Filing of a Securities Class Action on Behalf of Zendesk, Inc. Investors

(marketscreener.com) Law Offices of Howard G. Smith announces that a class action lawsuit has been fi... See more »
October 31, 2019MarketScreener

The Schall Law Firm Announces the Filing of a Class Action Lawsuit Against Zendesk, Inc. and Encourages Investors with Losses in Excess of $100,000 to Contact the Firm

(marketscreener.com) The Schall Law Firm, a national shareholder rights litigation firm, announces th... See more »

Zendesk Blogs

October 31, 2019ZenDesk Blog

The difference between chat and messaging

It’s no longer surprising that consumers want to message businesses. Chat and messaging are already c... See more »
October 30, 2019ZenDesk Blog

Lights, camera, integration

We’re putting a spotlight on our brand new cast of app integrations. Sit back, relax, and enjoy the s... See more »
October 28, 2019ZenDesk Blog

How Bolt supports customers despite lightning-fast growth

Ride-hailing business Bolt has a unique view of customer support: instead of focusing on delighting c... See more »
October 22, 2019ZenDesk Blog

How moderators can make your community a better place

As community forums become essential tools for scaling support, it’s natural for companies to need so... See more »
October 17, 2019ZenDesk Blog

Mizzen+Main brings service lead retail to life with Sunshine

For millions of men, dressing with confidence is a lot easier said than done. Nothing gets in the way... See more »
October 17, 2019ZenDesk Blog

6 steps to build your service recovery program

Contact centers collect a range of customer data, from common support questions to customer satisfact... See more »
October 16, 2019ZenDesk Blog

Beyond the bottom line: Building a business on customer empathy

Delayed passengers clustering at an airline check-in counter looking for answers. Someone with billin... See more »

Zendesk Press Releases

July 30, 2019Business Wire

Zendesk Announces Second Quarter 2019 Results

SAN FRANCISCO--(BUSINESS WIRE)--ZENDESK ANNOUNCES SECOND QUARTER 2019 RESULTS... See more »
May 22, 2019GlobalNewswire

Stella Connect Named as Zendesk Suite Ready Launch Partner

New program designed to unlock enhanced functionality for Zendesk Suite Customers... See more »
April 30, 2019Business Wire

Zendesk Announces First Quarter 2019 Results

SAN FRANCISCO--(BUSINESS WIRE)--Zendesk Announces First Quarter 2019 Results... See more »
March 19, 2019PRWeb

CallTrackingMetrics Announces a New Integration with Zendesk

With the integration, support agents can create Zendesk tickets directly in the CallTrackingMetrics a... See more »
February 14, 2019Business Wire

Zendesk Hires First Chief Customer Officer, Expands Executive Bench with New CIO and SVP of Product Management

SAN FRANCISCO--(BUSINESS WIRE)--Zendesk Hires First Chief Customer Officer, Expands Executive Bench w... See more »
February 5, 2019Business Wire

Zendesk Announces Fourth Quarter and Full Fiscal Year 2018 Results

SAN FRANCISCO--(BUSINESS WIRE)--Zendesk Announces Fourth Quarter and Full Fiscal Year 2018 Results... See more »
January 10, 2019Business Wire

Zendesk Announces Date of Fourth Quarter and Full Fiscal Year 2018 Financial Results

SAN FRANCISCO--(BUSINESS WIRE)--Zendesk, Inc. (NYSE: ZEN) today announced that it will release financ... See more »

Zendesk Videos

March 15, 2019ZenDesk Youtube Channel

"Zendesk beim KVD Service Congress 2018" on YOUTUBE

See more »
March 4, 2019ZenDesk Youtube Channel

"Zendesk Showcase 2019" on YOUTUBE

See more »
February 19, 2019ZenDesk Youtube Channel

"Zendesk for Startups: Business Rules Basics" on YOUTUBE

See more »
February 15, 2019ZenDesk Youtube Channel

"Zendesk Enterprise Demo in São Paulo" on YOUTUBE

See more »
February 6, 2019ZenDesk Youtube Channel

"Zendesk Relate 2018: Intro to Zendesk Sunshine" on YOUTUBE

See more »
January 16, 2019ZenDesk Youtube Channel

"What's Good: Anticipate with Connect" on YOUTUBE

See more »
January 7, 2019ZenDesk Youtube Channel

"Zendesk Partners" on YOUTUBE

See more »

Social Statistics

Headquarters

1019 Market Street

San Francisco, California94103

1-888-670-4887

Driving Directions »

Trending Companies

Summary

ABOUT

Overview

Zendesk, Inc. (NYSE: ZEN) provides customer service software and support ticket software. It is a software development company based in San Francisco, California. The company provides a cloud-based customer service platform, also called Zendesk, which...

CEO

Zendesk's Co-Founder & CEO, Mikkel Svane, currently has an approval rating of 61%. Zendesk's primary competitors are Salesforce, Oracle & Microsoft.

Website

zendesk.com

Frequently Asked Questions about Zendesk

  1. When was Zendesk founded?

    Zendesk was founded in 2007

  2. Who is Zendesk's CEO?

    Zendesk's CEO is Mikkel Svane

  3. How much revenue does Zendesk generate?

    Zendesk generates $758.8M in revenue

  4. How much funding does Zendesk have?

    Zendesk has historically raised $185.5M in funding

  5. Where is Zendesk's headquarters?

    Zendesk's headquarters is in San Francisco California, USA

  1. How many employees does Zendesk have?

    Zendesk has 2,740 employees

  2. What sector does Zendesk operate in?

    Zendesk is in Internet Software

  3. Who are Zendesk's competitors?

    Zendesk's top competitors are Salesforce, Oracle, Microsoft

  4. Who has Zendesk invested in?

    Zendesk's has invested in companies such as Stella Connect
Stay up-to-date with the latest news on Zendesk