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Zendesk's Competitors, Revenue, Number of Employees, Funding and Acquisitions

Zendesk develops customer service software and support ticketing system for businesses.

Zendesk's headquarters is located... Read more

Based on data from Zendesk's latest SEC filings

Annual Revenue

Based on data from Zendesk's latest SEC filings

Employees

Mikkel Svane's photo - Co-Founder & CEO of Zendesk

Co-Founder & CEO

Mikkel Svane

CEO Approval Rating

73/100

OVERVIEW

Founded:

2007

Headquarters:

San FranciscoCalifornia

Status:

PublicNYSEZEN

Industry Sector:

Internet Software

SIC Code:

7372NAICS listing »

Top Competitors or Alternatives

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Trending News for Zendesk and Zendesk's Competitors

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Competitive Analysis

TOP COMPETITORS OR ALTERNATIVES

Salesforce is the biggest rival of Zendesk. Salesforce was founded in 1999, and its headquarters is in San Francisco, California. Salesforce operates in the Internet Software industry. Salesforce has 32,260 more employees than Zendesk.

Oracle has been one of Zendesk's top competitors. Oracle is a Public company that was founded in Redwood Shores, California in 1977. Oracle is in the Application Software industry. Oracle has 133,260 more employees vs. Zendesk.

Microsoft is Zendesk's #3 rival. Microsoft was founded in 1975 in Redmond, Washington. Microsoft is in the Internet Software field. Microsoft generates $133.5B more revenue than Zendesk.

RANK

COMPANY

LEADERSHIP

CEO SCORE

EMPLOYEES

TOTAL FUNDING

REVENUE

Mikkel Svane

Co-Founder & CEO

- -
2,740
$185.5M
$758.8M
1

Marc Benioff

Co-CEO

86/100
35,000
$2.7B
$15.8B
2

Safra A. Catz

CEO

69/100
136,000
$31.5M
$39.6B
3

Satya Nadella

CEO

77/100
144,000
$61M
$134.2B
4

John Donahoe

President & CEO

81/100
6,000
$293.5M
$3.2B
5

Emil Hajric

Founder & CEO

64/100
85
- -
$11.5M
6

Nick Francis

Co-Founder & CEO

69/100
112
$13.3M
$14.4M
7

Girish Mathrubootham

Founder & CEO

72/100
2,500
$399M
$200M
8

Eoghan McCabe

Co-Founder & CEO

81/100
728
$240.8M
$96M
9

Shalin Jain

Founder & CEO

62/100
110
- -
$10M
10

Alex Turnbull

Founder & CEO

68/100
10
$1M
The top 10 competitors in Zendesk's competitive set are Salesforce, Oracle, Microsoft, ServiceNow, Helpjuice, Help Scout, Freshworks, Intercom, HappyFox and Groove. Together they have raised over 3.7B between their estimated 326.7K employees. Zendesk has 2,740 employees and is ranked 5th among it's top 10 competitors. The top 10 competitors average 29,753.

Quarterly and Annual Revenue

Trailing 12-Months Trend (TTM)

Annual Revenue

$758.8M

Zendesk's revenue is the ranked 5th among it's top 10 competitors. The top 10 competitors average 19.4B. Over the last four quarters, Zendesk's revenue has grown by 22.2%. Specifically, in Q3 2019's revenue was $210.5M; in Q2 2019, it was $194.6M; in Q1 2019, it was $181.5M; in Q4 2018, Zendesk's revenue was $172.2M.

Acquisitions

COMPANY ACQUIRED
ACQUISITION DATE
AMOUNT
DESCRIPTION
Smooch Technologies ULC

May 2019

Source »
undisclosed
Smooch provides cloud-based multichannel messaging solutions for small and medium-sized businesses.
Future Simple, Inc.

Sep 2018

Source »
undisclosed
Future Simple is a sales productivity platform that offers inbound marketing, sales tracking, management, invoicing and accounting solutions for businesses.
Base CRM

Sep 2018

Source »
undisclosed
Base develops a CRM software that offers sales tracking and pipeline management solutions for manufacturing, solar and medical device companies.
Outbound Solutions, Inc

May 2017

Source »
undisclosed
Outbound.io is a web-based tool that helps non-technical marketers to automate and optimize their emails, push notifications and voice messages.
We Are Cloud, Inc.

Oct 2015

Source »
$45M
BIME Analytics is a business intelligence tool that provides data analysis and dashboard cloud platform for organizations.

These are all the companies that Zendesk has acquired. Zendesk has acquired 5 companies and its latest acquisition was Smooch Technologies ULC in May 2019. Smooch provides cloud-based multichannel messaging solutions for small and medium-sized businesses.

Zendesk Funding History

Since Zendesk was founded in 2007, it has participated in 7 rounds of funding. In total Zendesk has raised $185.5M. Zendesk's last funding round was on Sep 2019 for a total of $0

ROUND

FUNDING DATE

AMOUNT

INVESTORS

Grant
Sep 2019
--

Singapore's Economic Development Board

IPO
May 2014
$100M
-
Series D
Sep 2012
$60M
Series C
Nov 2010
$19M
Series B
Aug 2009
$6M

Total Funding: $185.5M

Since Zendesk was founded in 2007, it has participated in 7 rounds of funding. In total Zendesk has raised $185.5M. Zendesk's last funding round was on Sep 2019 for a total of $0

Investments

COMPANY

DESCRIPTION

AMOUNT

INVESTMENT DATE

ROUND

EXIT DATE

Tymeshift develops a workforce management platform that provides staff scheduling and employee performance management solutions for enterprises.
$2M
Jan 20, 2020
Equity
-
Stella Connect is a cloud-based platform that allows brands to measure the performance of contact center agents through customer feedback.
$11.2M
Feb 21, 2019
Equity
-

These are all the companies that Zendesk has invested in. Zendesk has invested 5 companies and its latest investment was Smooch Technologies ULC in May 2019. Smooch provides cloud-based multichannel messaging solutions for small and medium-sized businesses.

Zendesk News

February 7, 2020diginomica

Zendesk turns in 36% revenue growth with $1 billion run-rate in sight as new products gain traction

Zendesk turns in 36% revenue growth with $1 billion run-rate in sight as new products gain traction S... See more »
February 7, 2020Martech Series

Zendesk Relate to Convene CX and CRM Leaders in Miami in March

Annual conference will showcase latest Zendesk innovations and feature Guy Raz as well as speakers fr... See more »
February 7, 2020Seeking Alpha

Zendesk, Inc. 2019 Q4 - Results - Earnings Call Presentation

See more »
February 6, 2020Seeking Alpha

Zendesk -2.6% after inline EPS, revenue outlook

See more »
January 22, 2020eSellercafe

Zendesk Releases Research on The Power of Influencing Customer Loyalty

Zendesk, Inc. released the Zendesk Customer Experience Trends Report 2020, analyzing how businesses c... See more »
January 21, 2020Branding in Asia

Customer Expectations at All-Time High While Loyalty is Fleeting says Trends Report

Only a third of companies offering self-service options like knowledge base help centers, and less th... See more »
January 20, 2020UC Today

Smartly Priced and Feature-Rich

Zendesk is backed by years of experience and over 3,000 employees across the globe. It's used by 145,... See more »

Zendesk Blogs

February 4, 2020ZenDesk Blog

Make more sales faster with lead scoring

With the help of lead scoring, reps can more easily prioritize prospects who stand to yield the most ... See more »
January 31, 2020ZenDesk Blog

Say hello to 2020 with new integrations

We’ve got a great roundup of new integrations to ring in the new year. Check them out below! Cl... See more »
January 31, 2020ZenDesk Blog

How to overcome common sales-related customer service challenges

A quality customer experience requires a dedicated sales team and support team. Sales reps start conv... See more »
January 31, 2020ZenDesk Blog

6 productivity tips for customer support agents

Reducing the time it takes to resolve a customer issue makes everyone happier. Getting there, especia... See more »
January 28, 2020ZenDesk Blog

4 factors hindering your close rate

we'll talk about the four most common factors that hinder close rates and how to eliminate them. But ... See more »
January 23, 2020ZenDesk Blog

A simple way to understand deep learning vs machine learning

Understanding how today's AI works might seem overwhelming, but it really boils down to two concepts:... See more »
January 23, 2020ZenDesk Blog

The power of lead value in sales forecasting

One in four sales managers report being unhappy with their forecast accuracy, according to CSO Insigh... See more »

Zendesk Press Releases

November 21, 2019GlobalNewswire

Zhang Investor Law Reminds Investors of Deadline in Securities Class Action Lawsuit Against Zendesk, Inc. - ZEN

NEW YORK, Nov. 21, 2019 (GLOBE NEWSWIRE) -- Zhang Investor Law announces a securities class action la... See more »
November 5, 2019Newsfile

Faruqi & Faruqi, LLP Encourages Investors Who Suffered Losses Exceeding $100,000 In Zendesk, Inc. To Contact The Firm

New York, New York--(Newsfile Corp. - November 4, 2019) - Faruqi & Faruqi, LLP, a leading national se... See more »
October 10, 2019Newswire

Project Insight Enhances SMB Capabilities With Zendesk Duet Integration

See more »
September 26, 2019StreetInsider

Freeze Tag Offers Frighteningly Fun Munzee Event Update and Halloween Packages

TUSTIN, CA / ACCESSWIRE / September 26, 2019 / Freeze Tag (OTC PINK:FRZT), a leading creator of locat... See more »
July 30, 2019Business Wire

Zendesk Announces Second Quarter 2019 Results

SAN FRANCISCO--(BUSINESS WIRE)--ZENDESK ANNOUNCES SECOND QUARTER 2019 RESULTS... See more »
May 22, 2019GlobalNewswire

Stella Connect Named as Zendesk Suite Ready Launch Partner

New program designed to unlock enhanced functionality for Zendesk Suite Customers... See more »
April 30, 2019Business Wire

Zendesk Announces First Quarter 2019 Results

SAN FRANCISCO--(BUSINESS WIRE)--Zendesk Announces First Quarter 2019 Results... See more »

Zendesk Videos

March 15, 2019ZenDesk Youtube Channel

"Zendesk beim KVD Service Congress 2018" on YOUTUBE

See more »
March 4, 2019ZenDesk Youtube Channel

"Zendesk Showcase 2019" on YOUTUBE

See more »
February 19, 2019ZenDesk Youtube Channel

"Zendesk for Startups: Business Rules Basics" on YOUTUBE

See more »
February 15, 2019ZenDesk Youtube Channel

"Zendesk Enterprise Demo in São Paulo" on YOUTUBE

See more »
February 6, 2019ZenDesk Youtube Channel

"Zendesk Relate 2018: Intro to Zendesk Sunshine" on YOUTUBE

See more »
January 16, 2019ZenDesk Youtube Channel

"What's Good: Anticipate with Connect" on YOUTUBE

See more »
January 7, 2019ZenDesk Youtube Channel

"Zendesk Partners" on YOUTUBE

See more »

Social Statistics

Headquarters

1019 Market Street

San Francisco, California94103

1-888-670-4887

Driving Directions »

Trending Companies

Summary

ABOUT

Overview

Zendesk, Inc. (NYSE: ZEN) provides customer service software and support ticket software. It is a software development company based in San Francisco, California. The company provides a cloud-based customer service platform, also called Zendesk, which...

CEO

Zendesk's Co-Founder & CEO, Mikkel Svane, currently has an approval rating of 73%. Zendesk's primary competitors are Salesforce, Oracle & Microsoft.

Website

zendesk.com

Frequently Asked Questions about Zendesk

  1. When was Zendesk founded?

    Zendesk was founded in 2007

  2. Who is Zendesk's CEO?

    Zendesk's CEO is Mikkel Svane

  3. How much revenue does Zendesk generate?

    Zendesk generates $758.8M in revenue

  4. How much funding does Zendesk have?

    Zendesk has historically raised $185.5M in funding

  5. Where is Zendesk's headquarters?

    Zendesk's headquarters is in San Francisco California, USA

  1. How many employees does Zendesk have?

    Zendesk has 2,740 employees

  2. What sector does Zendesk operate in?

    Zendesk is in Internet Software

  3. Who are Zendesk's competitors?

    Zendesk's top competitors are Salesforce, Oracle, Microsoft

  4. Who has Zendesk invested in?

    Zendesk's has invested in companies such as Tymeshift, Stella Connect
Stay up-to-date with the latest news on Zendesk