Freshworks

Freshworks provides Software as a Service based solutions that boost productivity and improve customer engagement for support, sales, and marketing professionals in organizations Read more

7,227 Followers on Owler
7,227 Followers on Owler
7,227 Followers on Owler
7,227 Followers on Owler

Freshworks

Freshworks provides Software as a Service based solutions that boost productivity and improve customer engagement for support, sales, and marketing professionals in organizations Read more

Girish Mathrubootham's photo - Co-Founder & CEO of Freshworks

Co-Founder & CEO

Girish Mathrubootham

CEO Approval Rating

71/100

Founded:

2010

Status:

PrivateIndependent Company

FRESHWORKS TOP COMPETITORS OR ALTERNATIVES

RANK

COMPANY

CEO

CEO RATING

EMPLOYEES

FUNDING

REVENUE

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Zoho is the top competitor of Freshworks. Zoho is headquartered in Pleasanton, California, and was founded in 1996. Zoho competes in the Application Software field. Zoho generates 349% the revenue of Freshworks.

Zendesk is perceived as one of Freshworks's biggest rivals. Zendesk was founded in San Francisco, California} in 2007. Like Freshworks, Zendesk also operates in the Customer Relationship Management (CRM) industry. Compared to Freshworks, Zendesk generates $890.1M more revenue.

SugarCRM is seen as one of Freshworks's top competitors. SugarCRM is a Private company that was founded in Cupertino, California in 2004. Like Freshworks, SugarCRM also works within the Customer Relationship Management (CRM) industry. SugarCRM has 2,196 fewer employees vs. Freshworks.

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Growth Score - 1/1

Is $200M a good estimate for Freshworks's revenue?

Freshworks Acquisitions

COMPANY ACQUIRED
ACQUISITION DATE
AMOUNT
DESCRIPTION
Infiverve Technologies Pte Ltd.

Jul 2020

Source »
undisclosed
Flint develops an IT orchestration platform that offers cloud management and service automation solutions to SMBs.
AnsweriQ, Inc.

Feb 2020

Source »
undisclosed
AnsweriQ develops an AI-based platform that automates information and agent-assisted use cases for customer service processing applications.
CanvasFlip

Sep 2019

Source »
undisclosed
CanvasFlip is a cloud based prototyping and usability testing platform that allows product managers to validate their design for iOS and Android apps.
Natero, Inc.

May 2019

Source »
undisclosed
Natero develops a customer success software that offers predictive analytics, customer intelligence and workflow management solutions for businesses.
Osmnez Technologies Inc.

Aug 2017

Source »
undisclosed
Zarget is a developer of a website optimization software that offers heatmaps, A/B testing, split URL testing and form analytics for businesses.

These are all the companies that Freshworks has acquired. Freshworks has acquired 12 companies and its latest acquisition was Infiverve Technologies Pte Ltd. in Jul 2020. Flint develops an IT orchestration platform that offers cloud management and service automation solutions to SMBs.

Freshworks Funding History

Since Freshworks was founded in 2010, it has participated in 9 rounds of funding. In total Freshworks has raised $484.0M. Freshworks' last funding round was on Jan 2020 for a total of $85.0M

ROUND

FUNDING DATE

AMOUNT

INVESTORS

Unattributed
Jan 2020
$85M

Steadview Capital Management

Series H
Dec 2019
$150M
Series G
Jul 2018
$100M
Series F
Oct 2016
$55M
Series E
Apr 2015
$50M

Since Freshworks was founded in 2010, it has participated in 9 rounds of funding. In total Freshworks has raised $484.0M. Freshworks' last funding round was on Jan 2020 for a total of $85.0M

Freshworks Investments

COMPANY

DESCRIPTION

AMOUNT

INVESTMENT DATE

ROUND

EXIT DATE

Fyle is a spend management platform that offers expense tracking, automated reports and compliance solutions for enterprises.
$4.5M
Oct 02, 2019
Series A
-
Fyle is a spend management platform that offers expense tracking, automated reports and compliance solutions for enterprises.
$5.7M
Feb 10, 2019
Series A
-

These are all the companies that Freshworks has invested in. Freshworks has invested 12 companies and its latest investment was Infiverve Technologies Pte Ltd. in Jul 2020. Flint develops an IT orchestration platform that offers cloud management and service automation solutions to SMBs.

Freshworks News

March 11, 2021Livemint

Icretis turns second-most valued SaaS unicorn

Freshworks is currently the most valuable SaaS unicorn in India after it was valued at $3.5 billion i... See more »
February 17, 2021Inc42 Magazine

Freshworks Reports $300 Mn ARR, As Indian SaaS Gains Pace Amid Pandemic

Chennai-based customer engagement software unicorn Freshworks surpassed $300 Mn in annual recurring r... See more »
February 17, 2021Techcircle

Freshworks ARR up 40%, surpasses $300 mn in FY20

Customer engagement SaaS company Freshworks has recorded a 40% year-on-year growth in annual recurrin... See more »
February 16, 2021PYMNTS

SaaS Firm Freshworks Hits $300 Million In Annual Sales, Eyes IPO

San Mateo, California-based Freshworks said Tuesday (Feb. 16) that it has reached $300 million in ann... See more »
February 16, 2021The Economic Times

Freshworks surpasses $300 million in ARR, grows business by 40%

During 2020, the company unveiled Freshworks CRM, a single solution that unifies the customer journey... See more »
February 16, 2021YourStory

Customer engagement software firm Freshworks crosses $300M in ARR

Chennai and San Mateo-based SaaS company Freshworks, led by CEO Girish Mathrubootham, closed 2020 wit... See more »
December 9, 2020Hrkatha

Ira Pradhan to lead D&I at Freshworks

Former corporate communications lead of Mercedes-Benz Research and Development India, Ira Pradhan, ha... See more »

Freshworks Blogs

December 15, 2020Freshworks Blog

“Change has to come from inside, but the work culture must also support it.”

Scindia Balasingh, Head of Global Partner Marketing at Freshworks, and one of ‘Tamil Nadu’s Top Women... See more »
December 11, 2020Freshworks Blog

At Freshworks, challenges, inspiration and opportunities abound for Anil Kommineni

After more than a year with Freshworks as the Site Head of Hyderabad and a Sr Director of Engineering... See more »
December 9, 2020Freshworks Blog

A cool CLI tool to break up your Ember monolith

How we built a CLI tool to automate the process of migrating existing app modules--which tend to get ... See more »
December 4, 2020Freshworks Blog

How we scale our Tech culture at Freshworks

Whether it is hiring great talent or fostering a culture of continuous learning, at Freshworks our cu... See more »
December 2, 2020Freshworks Blog

Elsevier Tech cuts report generation time to less than half with Freshworks Analytics

Scientific info provider Elsevier switched from tedious processes and time-consuming Excel to the use... See more »
November 30, 2020Freshworks Blog

A tinkerer’s tale of pushing a Rails serializer

How Freshworks leveraged a new Rails serializer with built-in efficient caching and deployment strate... See more »
November 25, 2020Freshworks Blog

How we chose the right database solution for Freshsales email content

How Freshworks zeroed in on S3 from AWS as the right-fit database solution for our needs for cost-eff... See more »

Freshworks Press Releases

September 16, 2020PR Newswire

Freshworks Ranked Number 16 On 2020 Forbes Cloud 100

SAN MATEO, Calif., Sept. 16, 2020 /PRNewswire/ -- Freshworks Inc., the customer engagement software c... See more »
July 1, 2020Newswire

Freshworks Enables Vistaar to Provide Exceptional Customer Service Experience

Vistaar rolls out Freshworks' Freshdesk, globally, to drive faster issue resolution across all indust... See more »
June 19, 2020StreetInsider

Freshdesk Named Best Help Desk Software for 2020 by Digital.com

SEATTLE (PRWEB) June 19, 2020 Digital.com, a leading independent review website for small business on... See more »
February 27, 2020PR Newswire

The Best CRM Software Quadrant Score of 2020 Announced by 360Quadrants

CHICAGO, Feb. 27, 2020 /PRNewswire/ -- Salesforce, Hubspot, and Freshworks have been listed as Vision... See more »
November 14, 2019StreetInsider

Solvvy Announces Integration with Freshworks

SAN MATEO, Calif., Nov. 14, 2019 /PRNewswire/ --Â Solvvy, an intelligent customer support platform, t... See more »
September 16, 2019PR Newswire

Freshworks Jumps Up the Forbes 2019 Cloud 100 List, Continuing Surge of Recognition

SAN MATEO, Calif., Sept. 16, 2019 /PRNewswire/ -- Freshworks Inc., the customer engagement software c... See more »

Freshworks Videos

Social Media

Freshworks Headquarters

2950 S. Delaware Street Suite 201

San Mateo, California94403

1-650-513-0514

Driving Directions »

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Freshworks Summary

ABOUT

Overview

Freshworks provides Software as a Service based solutions that boost productivity and improve customer engagement for support, sales, and marketing professionals in organizations Freshworks was founded in 2010. Freshworks' headquarters is located in S...

CEO

Freshworks's Co-Founder & CEO, Girish Mathrubootham, currently has an approval rating of 71%. Freshworks's primary competitors are Zoho, Zendesk & SugarCRM.

Website

freshworks.com

Frequently Asked Questions about Freshworks

  1. When was Freshworks founded?

    Freshworks was founded in 2010
  2. Who is Freshworks's CEO?

    Freshworks's CEO is Girish Mathrubootham
  3. How much revenue does Freshworks generate?

    Freshworks generates $200M in revenue
  4. How much funding does Freshworks have?

    Freshworks has historically raised $484M in funding
  5. Where is Freshworks's headquarters?

    Freshworks's headquarters is in San Mateo California, USA
  1. How many employees does Freshworks have?

    Freshworks has 2,700 employees
  2. What sector does Freshworks operate in?

    Freshworks is in Digital Marketing, SaaS, Customer Relationship Management (CRM)
  3. Who are Freshworks's competitors?

    Freshworks's top competitors are Zoho, Zendesk, SugarCRM
  4. Who has Freshworks invested in?

    Freshworks's has invested in companies such as Fyle, Fyle