Help Scout

Help Scout is a web-based help desk that allows small and midsize businesses to deliver personalized customer support services. Read more

776 Followers on Owler
776 Followers on Owler
776 Followers on Owler
776 Followers on Owler

Help Scout

Help Scout is a web-based help desk that allows small and midsize businesses to deliver personalized customer support services. Read more

Nick Francis's photo - Co-Founder & CEO of Help Scout

Co-Founder & CEO

Nick Francis

CEO Approval Rating

61/100

Founded:

2011

Status:

PrivateIndependent Company

HELP SCOUT TOP COMPETITORS OR ALTERNATIVES

RANK

COMPANY

CEO

CEO RATING

EMPLOYEES

FUNDING

REVENUE

Missing a competitor? Contribute!

UserVoice is Help Scout's top competitor. UserVoice is headquartered in Raleigh, North Carolina, and was founded in 2007. UserVoice is in the Application Software field. UserVoice generates 47% the revenue of Help Scout.

Groove Networks, LLC is seen as one of Help Scout's top competitors. Groove Networks, LLC's headquarters is in Newport, Rhode Island, and was founded in 2011. Groove Networks, LLC competes in the Systems Software industry. Groove Networks, LLC generates 16% of Help Scout's revenue.

Zendesk has been one of Help Scout's top competitors. Zendesk was founded in 2007, and its headquarters is in San Francisco, California. Like Help Scout, Zendesk also operates in the Customer Relationship Management (CRM) field. Zendesk has 4,018 more employees than Help Scout.

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Growth Score - 1/1

Is $14.4M a good estimate for Help Scout's revenue?

Help Scout Acquisitions

No recent acquisitions found related to Help Scout

Help Scout Funding History

Since Help Scout was founded in 2011, it has participated in 3 rounds of funding. In total Help Scout has raised $12.9M. Help Scout's last funding round was on Jan 2017 for a total of $6.2M

ROUND

FUNDING DATE

AMOUNT

INVESTORS

Equity
Jan 2017
$6.2M
Series A
Mar 2015
$6M
Equity
Aug 2011
$703.8K
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Since Help Scout was founded in 2011, it has participated in 3 rounds of funding. In total Help Scout has raised $12.9M. Help Scout's last funding round was on Jan 2017 for a total of $6.2M

Help Scout Investments

No recent investments found related to Help Scout

Help Scout News

August 21, 2017MarTech Advisor

Support-driven Growth for Customer Service Industry with Nick Francis, CEO at Help Scout

Nick discusses why marketers should focus on improving CX instead of getting infatuated with tools an... See more »
August 11, 2017Predictive Analytics Today

Help Scout

Help ScoutHelp Scout help desk lets you create multiple mailboxes for each shared email address so yo... See more »
April 10, 2015TMC NET

Help Scout Lands $6 Million to Give Businesses Help Desk Support by Email

Of all the inventions that have ever helped the office function, email has to be one of the, if not t... See more »
March 23, 2015VENTUREFIZZ

Nick Francis - Co-Founder & CEO, HelpScout

Release Date: Tue, 03/24/2015 - 07:30Author: Dave Gerhardt - Founder, Tech in BostonThumbnail: Home P... See more »
March 22, 2015FINSMEs

Help Scout Raises $6M in Series A Funding

Help Scout, a Boston, MA-based email support...... See more »

Help Scout Blogs

May 21, 2019Help Scout Blog

4 Outstanding Value Proposition Examples to Consider

Understanding is often based on perspective. You know your company offers customers unique, valuable,... See more »
May 10, 2019Help Scout Blog

Release Notes: Drag and Drop, Plus More Emoji Support in Beacon

Release Notes is our monthly update that highlights recent product improvements we've made so you can... See more »
May 5, 2019Help Scout Blog

A Playbook for Difficult Customer Support Scenarios

There's nothing scarier than opening up your inbox and seeing an unexpectedly huge queue. Your first ... See more »
April 23, 2019Help Scout Blog

Elevate Your Team With an Inspiring Customer Service Philosophy

Every team needs a shared mission. Just as important, every team needs guiding principles that ensure... See more »
April 16, 2019Help Scout Blog

The 5 Biggest Mistakes in SMB Online Service

Back in the old days, customer service meant talking face to face with people who came into your stor... See more »
April 15, 2019Help Scout Blog

The Value of Taking a Sabbatical

In February I took a month off from work - completely off grid. I asked my teammates to remove my acc... See more »
April 9, 2019Help Scout Blog

The Technical Debt Myth

Technical debt has become a widespread metaphor used to communicate the need for refactoring code - a... See more »

Help Scout Press Releases

Help Scout Videos

Social Media

Help Scout Headquarters

100 City Hall Plaza 5th Floor

Boston, Massachusetts02108

Driving Directions »

Trending Companies

Help Scout Summary

ABOUT

Overview

Help Scout is a web-based help desk that allows small and midsize businesses to deliver personalized customer support services. Help Scout was founded in 2011. Help Scout's headquarters is located in Boston, Massachusetts, USA 02108. It has raised 12....

CEO

Help Scout's Co-Founder & CEO, Nick Francis, currently has an approval rating of 61%. Help Scout's primary competitors are UserVoice, Groove Networks, LLC & Zendesk.

Website

helpscout.com

Frequently Asked Questions about Help Scout

  1. When was Help Scout founded?

    Help Scout was founded in 2011
  2. Who is Help Scout's CEO?

    Help Scout's CEO is Nick Francis
  3. How much revenue does Help Scout generate?

    Help Scout generates $14.4M in revenue
  4. How much funding does Help Scout have?

    Help Scout has historically raised $12.9M in funding
  1. Where is Help Scout's headquarters?

    Help Scout's headquarters is in Boston Massachusetts, USA
  2. How many employees does Help Scout have?

    Help Scout has 112 employees
  3. What sector does Help Scout operate in?

    Help Scout is in Internet Software, Customer Relationship Management (CRM)
  4. Who are Help Scout's competitors?

    Help Scout's top competitors are UserVoice, Groove Networks, LLC, Zendesk