143 Followers on Owler

Sharpen

Sharpen is an Indiana-based cloud contact center platform that provides services such as workforce engagement and analytics to businesses. Read more

Bill Gildea's photo - CEO of Sharpen

CEO

Bill Gildea

CEO Approval Rating

59/100

Founded:

2011

Status:

PrivateIndependent Company

SHARPEN TOP COMPETITORS OR ALTERNATIVES

RANK

COMPANY

CEO

CEO RATING

EMPLOYEES

FUNDING

REVENUE

Missing a competitor? Contribute!

Lifesize is the top competitor of Sharpen. Lifesize was founded in 2003, and its headquarters is in Austin, Texas. Like Sharpen, Lifesize also operates in the Enterprise Software field. Lifesize has 345 more employees than Sharpen.

Aircall is seen as one of Sharpen's top competitors. Aircall was founded in Paris, Île-de-France} in 2013. Like Sharpen, Aircall also works within the Enterprise Software field. Compared to Sharpen, Aircall generates $25.2M more revenue.

Talkdesk is Sharpen's #3 rival. Talkdesk's headquarters is in San Francisco, California, and was founded in 2011. Like Sharpen, Talkdesk also operates in the Enterprise Software sector. Talkdesk generates 5,263% of Sharpen's revenue.

Weigh-in!

Help the Owler community know more

Competitor - 1/1

Is Five9 a competitor of Sharpen?

Sharpen Acquisitions

No recent acquisitions found related to Sharpen

Sharpen Funding History

Since Sharpen was founded in 2011, it has participated in 7 rounds of funding. In total Sharpen has raised $49.2M. Sharpen's last funding round was on Jun 2021 for a total of $14.0M

ROUND

FUNDING DATE

AMOUNT

INVESTORS

Growth
Jun 2021
$14M

Bridge Bank

Venture Round
Sep 2020
$12M
Venture Round
Apr 2020
$4M
Growth
Mar 2019
$15M
Debt
Nov 2018
$3.9M
-

Since Sharpen was founded in 2011, it has participated in 7 rounds of funding. In total Sharpen has raised $49.2M. Sharpen's last funding round was on Jun 2021 for a total of $14.0M

Sharpen Investments

No recent investments found related to Sharpen

Sharpen News

February 8, 2021MarketScreener

Sharpen Doubles Revenue in 2020

(marketscreener.com) Sharpen Technologies, developers of the agent-first omnichannel cloud contact ce... See more »
September 10, 2020FinSMEs

Sharpen Secures $12M in Funding

Sharpen Technologies, an Indianapolis, IN-based developer of an agent-first omnichannel cloud contact... See more »
July 28, 2020Silicon Valley Daily

Sharpen Launches New Performance Management Module to Empower Agents

Contact Centers Using Performance Tiles Report Improved FCR, AHT, and CSAT, Along with Immediate, Qua... See more »
July 20, 2020Silicon Valley Daily

Sharpen Sales Grow More Than 200% in 1H 2020

INDIANAPOLIS--(BUSINESS WIRE)--#AgentFirst--Sharpen Technologies, developers of the agent-first omnic... See more »
April 23, 2020Associated Press News

Sharpen's Clients Report Improved CSAT Scores, Reduced Call Times and In One Case, Projected Savings of More than $760,000 Annually, Working From Home

Press release content from Business Wire. The AP news staff was not involved in its creation.... See more »
March 20, 2020destinationCRM

Sharpen Launches Quick Start for Remote Contact Centers

With Sharpen Quick Start, contact centers can be up and running in the cloud within 48 hours. (Featur... See more »
December 5, 2019MarketScreener

Sharpen Reports Continued Growth in Q4

(marketscreener.com) Agent-First Omnichannel Contact Center Platform Wins New Clients in Financial, E... See more »

Sharpen Blogs

December 9, 2020Sharpen Technologies, Inc. Blog

How to Stop Abandoned Calls From Ruining Your Customer Satisfaction and Toppling Your Other Call Center Metrics

A company recently charged me for a duplicate purchase I didn’t make. I knew if I didn’t jump o... See more »
December 2, 2020Sharpen Technologies, Inc. Blog

The Tactics You Need to Know to Implement 3 Key Customer Service Trends for Better Experiences in Your Call Center in 2021

American businesses risk a staggering $494 billion in revenue from poor customer care, according to t... See more »
November 25, 2020Sharpen Technologies, Inc. Blog

3 Universal Ways to Deliver a Positive Customer Service Experience, No Matter What Good Customer Service Means to Your Customers

What does good customer service mean to you?  To me, it’s getting fast help from a friendly agen... See more »
November 25, 2020Sharpen Technologies, Inc. Blog

7 Ways to Encourage Customers to Take Customer Satisfaction Surveys

Customer input brings incredible value to your contact center. It gives you insight into your custome... See more »
November 19, 2020Sharpen Technologies, Inc. Blog

What is First Call Resolution [Definition]

Contact center metrics are always in flux. Every day new priorities rise to the top of your manageria... See more »
November 18, 2020Sharpen Technologies, Inc. Blog

4 Reasons to Put Your Data to Work: How to Use Customer Insights to Enable the Omnichannel Experience in Your Contact Center Today

Ask any contact center leader for data and you’ll likely end up with a hefty pile of metrics an... See more »
November 17, 2020Sharpen Technologies, Inc. Blog

4 Things Your Contact Center Can Learn Now From Chewy on How To Improve Your Customer Experience While Still Keeping Your Agents Happy and Productive

Every time my pet supplies arrive on my doorstep in the big, cardboard Chewy box, I get excited to un... See more »

Sharpen Press Releases

June 16, 2017Press Release Rocket

Sharpen Named in Gartner's FrontRunners Quadrant for Call Center Software.

Sharpen's cloud contact center software was recently named in Gartner's FrontRunners Quadrant receivi... See more »

Sharpen Videos

Social Media

Sharpen Headquarters

101 West Washington Street Suite 600E

Indianapolis, Indiana46204

855-249-3357

Driving Directions »

Trending Companies

Sharpen Summary

ABOUT

Overview

Sharpen is an Indiana-based cloud contact center platform that provides services such as workforce engagement and analytics to businesses. Sharpen was founded in 2011. Sharpen's headquarters is located in Indianapolis, Indiana, USA 46204. It has raise...

CEO

Sharpen's CEO, Bill Gildea, currently has an approval rating of 59%. Sharpen's primary competitors are Lifesize, Aircall & Talkdesk.

Frequently Asked Questions about Sharpen

  1. When was Sharpen founded?

    Sharpen was founded in 2011
  2. Who is Sharpen's CEO?

    Sharpen's CEO is Bill Gildea
  3. How much revenue does Sharpen generate?

    Sharpen generates $3.8M in revenue
  4. How much funding does Sharpen have?

    Sharpen has historically raised $49.2M in funding
  1. Where is Sharpen's headquarters?

    Sharpen's headquarters is in Indianapolis Indiana, USA
  2. How many employees does Sharpen have?

    Sharpen has 75 employees
  3. What sector does Sharpen operate in?

    Sharpen is in Enterprise Software
  4. Who are Sharpen's competitors?

    Sharpen's top competitors are Lifesize, Aircall, Talkdesk