Five9

Five9 develops a cloud-based contact center platform for businesses that allows customer service agents to communicate with customers through a variety of channels without the need for a traditional on-premise call center. Read more

7,238 Followers on Owler
7,238 Followers on Owler
7,238 Followers on Owler
7,238 Followers on Owler

Five9

Five9 develops a cloud-based contact center platform for businesses that allows customer service agents to communicate with customers through a variety of channels without the need for a traditional on-premise call center. Read more

Rowan Trollope's photo - CEO of Five9

CEO

Rowan Trollope

CEO Approval Rating

86/100

Founded:

2001

Status:

PublicIndependent CompanyNASDAQFIVN

FIVE9 TOP COMPETITORS OR ALTERNATIVES

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Avaya is one of Five9's top competitors. Avaya was founded in 2000 in Durham, North Carolina. Avaya operates in the Telecommunication Services industry. Avaya generates $2.5B more revenue than Five9.

Cisco is a top competitor of Five9. Cisco was founded in 1984, and is headquartered in San Jose, California. Cisco is in the Telecommunications Equipment industry. Cisco generates $47.6B more revenue vs. Five9.

Aspect is seen as one of Five9's top competitors. Aspect is headquartered in Westford, Massachusetts, and was founded in 1973. Like Five9, Aspect also operates in the IT Services industry. Aspect generates 94% the revenue of Five9.

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Five9 Quarterly and Annual Revenue

Trailing 12-Months Trend (TTM)

Annual Revenue

$434.9M

Five9's revenue is the ranked 10th among it's top 10 competitors. The top 10 competitors average 8.9B. Over the last four quarters, Five9's revenue has grown by 38.2%. Specifically, in Q1 2021's revenue was $137.9M; in Q4 2020, it was $127.9M; in Q3 2020, it was $112.1M; in Q2 2020, Five9's revenue was $99.8M.

Five9 Acquisitions

COMPANY ACQUIRED
ACQUISITION DATE
AMOUNT
DESCRIPTION
Inference Solutions

Oct 2020

Source »
$148M
Inference is a SaaS-based firm that offers customer engagement and support solutions for businesses.
Virtual Observer

Feb 2020

Source »
undisclosed
Virtual Observer is a provider of cloud-based workforce optimization and engagement solutions for businesses.
SpiderMonkey, LLC

Nov 2019

Source »
undisclosed
Whendu is an iPaaS platform that provides communication management solutions for contact centers and enterprises.
SoCoCare

Oct 2013

Source »
undisclosed
SoCoCare delivers Social Engagement solution for customer service and sales organizations.

These are all the companies that Five9 has acquired. Five9 has acquired 4 companies and its latest acquisition was Inference Solutions in Oct 2020. Inference is a SaaS-based firm that offers customer engagement and support solutions for businesses.

Five9 Funding History

Since Five9 was founded in 2001, it has participated in 8 rounds of funding. In total Five9 has raised $792.1M. Five9's last funding round was on May 2020 for a total of $650.0M

ROUND

FUNDING DATE

AMOUNT

INVESTORS

Private Placement
May 2020
$650M
-
IPO
Apr 2014
$70M
-
Series D
May 2013
$22M
Debt
May 2013
$12.5M
Equity
Apr 2012
$12M

Since Five9 was founded in 2001, it has participated in 8 rounds of funding. In total Five9 has raised $792.1M. Five9's last funding round was on May 2020 for a total of $650.0M

Five9 Investments

No recent investments found related to Five9

These are all the companies that Five9 has invested in. Five9 has invested 4 companies and its latest investment was Inference Solutions in Oct 2020. Inference is a SaaS-based firm that offers customer engagement and support solutions for businesses.

Five9 News

April 29, 2021SiliconANGLE

Five9 shares jump on strong growth, higher forecast

Cloud contact center provider Five9 Inc. continues to roll, comfortably beating Wall Street expectati... See more »
April 28, 2021MarketScreener

TruConnect Leverages AI to Drive Call Handling Improvements With Five9 Agent Assist

(marketscreener.com) Automated call transcription and notetaking facilitated a 30-second reduction in... See more »
April 15, 2021MarketScreener

to Report First Quarter 2021 Financial Results on April 29, 2021

(marketscreener.com) Five9, Inc. , a leading provider of the intelligent cloud contact center, today ... See more »
April 9, 2021UC Today

Zoom and Five9 Partner for Growth

At first, UCaaS and CCaaS seem like opposing technologies. One environment handles your internal bac... See more »
March 30, 2021Martech Series

Five9 Enables Comprehensive Digital-First Omnichannel Experiences For Leading Enterprises

RoundPoint Mortgage Servicing Corporation, one of the nation's largest non-bank mortgage servicing co... See more »
March 4, 2021FinanzNachrichten

Five9 Announces Strategic Partnership with IT Global Leader CANCOM

Five9, Inc. (NASDAQ: FIVN), a leading provider of the intelligent cloud contact centre, announced tha... See more »

Five9 Blogs

January 30, 2017Five9 Blog

Q & A with Contact Center Industry Expert Sheila McGee-Smith [Part 1]

This week Sheila McGee-Smith spoke at the Five9 2017 Sales Kickoff sharing her insights about the con... See more »
January 26, 2017Five9 Blog

3 Pillars of the Modern Customer Experience

Consumer expectations keep evolving. Imagine how you handled a customer service issue 10 years ago ve... See more »
January 23, 2017Five9 Blog

[VIDEO] Powerful Partnerships

Our partners say that partnering with Five9 helps them to create a more engaged solution for end cons... See more »
January 17, 2017Five9 Blog

The Do's and Don'ts of Adding New Channels to Your Contact Center

It is time to modernize your contact center and you have a lot of options to consider to add to your ... See more »
January 16, 2017Five9 Blog

Empathy, Empowerment, Enthusiasm: Delivering Experiences That Matter

When you think of a situation where you have been involved in a great customer experience, one, if no... See more »
January 11, 2017Five9 Blog

A Look Back on Contact Center Technology

Technology has boomed with iPods, social media, Bluetooth, cell phones, and much more. All of these t... See more »
January 9, 2017Five9 Blog

[VIDEO] Five9 Helping Businesses Succeed

Hear how companies like Deckers, United Way, and Brandman University are succeeding with Five9.The po... See more »

Five9 Press Releases

March 2, 2021Business Wire

Five9 Inference Studio Named a Leader in the 2021 Opus Research Decision Makers' Guide to Enterprise Intelligent Virtual Assistants

SAN RAMON, Calif.--(BUSINESS WIRE)-- #CCaaS--Five9, Inc. (NASDAQ: FIVN), an industry-leading provider... See more »
February 1, 2021Business Wire

Panos Kozanian, Former Cisco Engineering and Operations Executive, Joins Five9 as New EVP Cloud Operations

SAN RAMON, Calif.--(BUSINESS WIRE)-- #CCaaS--Five9, Inc. (NASDAQ: FIVN), an industry-leading provider... See more »
January 21, 2021Business Wire

How to Take Advantage of Contact Center Trends in 2021 and Deliver Business Value

SAN RAMON, Calif.--(BUSINESS WIRE)-- #CCaaS--Upcoming Five9 Webinar Series: How to Take Advantage of ... See more »
January 12, 2021Business Wire

Five9 Agent Assist and Inference Studio Platform Win 2021 BIG Innovation Awards

SAN RAMON, Calif.--(BUSINESS WIRE)--Five9, Inc. (NASDAQ: FIVN), a leading provider of the intelligent... See more »
December 7, 2020Business Wire

Five9 Receives Highest Product Scores in Two Use Cases in the 2020 Gartner Critical Capabilities for Contact Center as a Service

SAN RAMON, Calif.--(BUSINESS WIRE)-- #Cloud--Five9 Receives Highest Product Scores in Two Use Cases i... See more »
December 4, 2020Business Wire

Kimberly Lytikainen of Five9 Wins 2020 Aragon Research Women in Technology Award for Legal

SAN RAMON, Calif.--(BUSINESS WIRE)-- #AragonTransform20--Five9, a leading provider of the intelligent... See more »
November 12, 2020Business Wire

Five9 Announces Joint Customer, ProSites, is Utilizing UC Integration With Microsoft Teams

SAN RAMON, Calif.--(BUSINESS WIRE)-- #Cloud--Five9, Inc (NASDAQ: FIVN) an industry-leading provider o... See more »

Five9 Videos

Social Media

Five9 Headquarters

3001 Bishop Drive Suite 350

San Ramon, California94583

1-925-201-2000

Driving Directions »

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Five9 Summary

ABOUT

Overview

Five9 (NASDAQ, FUVN) is a provider of business outsourcing software solutions for sales, marketing, and support. Five9 is the leading provider of cloud contact center software. Driven by its passion, the company aims to transform contact centers into ...

CEO

Five9's CEO, Rowan Trollope, currently has an approval rating of 86%. Five9's primary competitors are Avaya, Cisco & Aspect.

Website

five9.com

Frequently Asked Questions about Five9

  1. When was Five9 founded?

    Five9 was founded in 2001
  2. Who is Five9's CEO?

    Five9's CEO is Rowan Trollope
  3. How much revenue does Five9 generate?

    Five9 generates $434.9M in revenue
  4. How much funding does Five9 have?

    Five9 has historically raised $792.1M in funding
  1. Where is Five9's headquarters?

    Five9's headquarters is in San Ramon California, USA
  2. How many employees does Five9 have?

    Five9 has 983 employees
  3. What sector does Five9 operate in?

    Five9 is in IT Services, Internet Software
  4. Who are Five9's competitors?

    Five9's top competitors are Avaya, Cisco, Aspect