Serenova

Serenova is a cloud-based platform that offers workforce optimization, video collaboration and contact center solutions for businesses. Read more

253 Followers on Owler
253 Followers on Owler
253 Followers on Owler
253 Followers on Owler

Serenova

Serenova is a cloud-based platform that offers workforce optimization, video collaboration and contact center solutions for businesses. Read more

Craig Malloy's photo - CEO of Serenova

CEO

Craig Malloy

CEO Approval Rating

83/100

Founded:

2000

Status:

PrivateSubsidiary of Lifesize, Inc.

SERENOVA TOP COMPETITORS OR ALTERNATIVES

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Missing a competitor? Contribute!

Talkdesk is Serenova's #1 competitor. Talkdesk's headquarters is in San Francisco, California, and was founded in 2011. Talkdesk competes in the Business Support Services industry. Talkdesk generates 100% of Serenova's revenue.

Connect First is one of Serenova's top rivals. Connect First was founded in Boulder, Colorado} in 2004. Like Serenova, Connect First also works within the Internet Software sector. Compared to Serenova, Connect First generates $200M less revenue.

Five9 is one of Serenova's top competitors. Five9 is a Public company that was founded in 2001 in San Ramon, California. Five9 operates in the IT Services industry. Compared to Serenova, Five9 has 1,152 more employees.

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Growth Score - 1/1

Is $200M a good estimate for Serenova's revenue?

Serenova Acquisitions

COMPANY ACQUIRED
ACQUISITION DATE
AMOUNT
DESCRIPTION

-

Workforce Management Technology, Loxysoft

Nov 2019

Source »
undisclosed
-

These are all the companies that Serenova has acquired. Serenova's latest acquisition was Workforce Management Technology, Loxysoft in Nov 2019.

Serenova Funding History

No recent funding data found related to Serenova

Serenova Investments

No recent investments found related to Serenova

These are all the companies that Serenova has invested in. Serenova's latest investment was Workforce Management Technology, Loxysoft in Nov 2019.

Serenova News

June 12, 2020TMCnet

Serenova & Fuze Team to Deliver UC & Cloud Contact Center Solutions to the Enterprise

Serenova and Fuze are teaming to help eliminate traditional gaps between contact center and unified c... See more »
June 10, 2020Financial News

Serenova Partners with Fuze to Deliver Unified Cloud Contact Center Solutions

Serenova, a contact center-as-a-service (CCaaS) and workforce optimization (WFO) solution provider, h... See more »
May 12, 2020CRN Australia

Tradewinds signs Serenova deal

Includes video conferencing subsidiary Lifesize.... See more »
March 25, 2020TMCnet

New Serenova Program Helps Call Centers Quickly Support Remote Agents

Serenova's new CxEngage Rapid Response program is designed to help contact centers quickly move to th... See more »
March 19, 2020destinationCRM

Serenova Launches CXEngage Rapid Response

CXEngage Rapid Response lets contact centers move to the cloud within 48 hours to support work-from-h... See more »
March 14, 2020AVNetwork

Lifesize and Serenova Merge to Create Contact Center Communications and Workplace Collaboration Company

Lifesize and Serenova, a contact center-as-a-service (CCaaS) provider, have merged, creating a contac... See more »
March 13, 2020Global Legal Chronicle

Lifesize's Merger with Serenova

Vinson & Elkins advised Lifesize, a global innovator of video collaboration and meeting productivity ... See more »

Serenova Blogs

May 29, 2020Serenova Blog

9 Contact Center Best Practices for 2020 (and Actionable Tips)

Surviving the first months of COVID-19 required a swift operational reboot that began with a major wo... See more »
May 29, 2020Serenova Blog

9 Call Center Best Practices for 2020 (and Actionable Tips)

For most contact centers, surviving the first months of COVID-19 required swift operational reboots t... See more »
May 21, 2020Serenova Blog

Schedule Change: WFM Helps Optimize Workforce Scheduling, Forecasting and CX During Evolving Phases of Pandemic

At the start of the COVID-19 lockdown, transitioning agents to work from home (WFH) while maintaining... See more »
May 13, 2020Serenova Blog

Four Contact Center Quality Management Best Practices That Withstand the Test of a Global Pandemic

As we continue to push through each unpredictable turn in the age of COVID-19, we remind ourselves, “... See more »
May 7, 2020Serenova Blog

How COVID-19 Has Helped Build a Case for the Cloud Contact Center

If you’ve been trying to build a compelling case for migrating your contact center to the cloud, COVI... See more »
May 1, 2020Serenova Blog

Beat Burnout: 5 Secrets to Keep WFH Agents Engaged during a Pandemic Lockdown

What separates an engaged and productive employee from a disengaged and burned out one? Often, it’s a... See more »
April 24, 2020Serenova Blog

Simple and Secure Payment Processing in a WFH World

Simple and secure has never been more important to a positive customer experience than now. When it c... See more »

Serenova Press Releases

February 20, 2019PRWeb

City FM Australia Improves Contact Center Operations with Serenova

Global facilities management organization utilizes cloud-based contact center to support more than 4,... See more »
January 17, 2019PRWeb

Serenova Grows Leadership Team with SVP of Cloud Operations

Eric Wang brings expertise in global cloud operations, SaaS management and overall customer satisfact... See more »
December 19, 2018PRWeb

Serenova Celebrates an Award-Winning Year

Leading CCaaS Vendor Recognized for Market Growth and Technology Leadership Throughout 2018(PRWeb Dec... See more »
October 22, 2018PRWeb

Serenova Named by Gartner as a Challenger in the 2018 Magic Quadrant for Contact Center as a Service, North America

Contact center-as-a-service provider maintains its Challenger position for fourth consecutive year ba... See more »
October 17, 2018PRWeb

Serenova Announces 'Looking Forward to Contact Center Success in 2019' Webinar Series

Leading industry experts join Serenova to discuss the current state of customer experience and trends... See more »
October 9, 2018PRWeb

Serenova Receives 2018 Contact Center Technology Award from CUSTOMER Magazine

Leading contact center-as-a-service solution, CxEngage, honored for improving customer service techno... See more »
October 2, 2018StreetInsider

PHH Mortgage Moves its Contact Center to the Cloud with Serenova

Serenova, a leading contact center-as-a-service (CCaaS) and workforce optimization (WFO) provider, to... See more »

Serenova Videos

Social Media

Serenova Headquarters

7300 Ranch Road 2222 Building III, Suite 200

Austin, Texas78730

800-411-4700

Driving Directions »

Trending Companies

Serenova Summary

ABOUT

Overview

Serenova is a cloud-based platform that offers workforce optimization, video collaboration and contact center solutions for businesses. Serenova was founded in 2000. Serenova's headquarters is located in Austin, Texas, USA 78730. Serenova's latest acq...

CEO

Serenova's CEO, Craig Malloy, currently has an approval rating of 83%. Serenova's primary competitors are Talkdesk, Connect First & Five9.

Website

serenova.com

Frequently Asked Questions about Serenova

  1. When was Serenova founded?

    Serenova was founded in 2000
  2. Who is Serenova's CEO?

    Serenova's CEO is Craig Malloy
  3. How much revenue does Serenova generate?

    Serenova generates $200M in revenue
  4. How much funding does Serenova have?

    Serenova has historically raised $0 in funding
  1. Where is Serenova's headquarters?

    Serenova's headquarters is in Austin Texas, USA
  2. How many employees does Serenova have?

    Serenova has 397 employees
  3. What sector does Serenova operate in?

    Serenova is in Internet Software, Application Software, Enterprise Software
  4. Who are Serenova's competitors?

    Serenova's top competitors are Talkdesk, Connect First, Five9