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Talkdesk

Talkdesk designs and develops a cloud-based contact center platform that enables businesses to streamline customer satisfaction and agent productivity. Read more

3,678 Followers on Owler
3,678 Followers on Owler
3,678 Followers on Owler
3,678 Followers on Owler

Talkdesk

Talkdesk designs and develops a cloud-based contact center platform that enables businesses to streamline customer satisfaction and agent productivity. Read more

Tiago Paiva's photo - Founder & CEO of Talkdesk

Founder & CEO

Tiago Paiva

CEO Approval Rating

69/100

Founded:

2011

Status:

PrivateIndependent Company

SIC Code:

7371 NAICS listing »

7372 NAICS listing »

Website:

Est. Annual Revenue
Est. Employees
Sector
Business Support Services
Headquarters

TALKDESK TOP COMPETITORS OR ALTERNATIVES

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COMPANY

CEO

CEO RATING

EMPLOYEES

FUNDING

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Talkdesk's top 3 competitors are Aircall, UJET and Genesys. Together they have raised over 1.1B between their estimated 5.5K employees. Talkdesk's revenue is the ranked 2nd among it's top 10 competitors. The top 10 competitors average 558M. Talkdesk has 1,400 employees and is ranked 2nd among it's top 10 competitors. The top 10 competitors average 1,732.

Aircall is one of Talkdesk's top rivals. Aircall is a Private company that was founded in 2013 in Paris, Île-de-France. Aircall competes in the Telecommunication industry. Compared to Talkdesk, Aircall has 1,020 fewer employees.

UJET is seen as one of Talkdesk's biggest rivals. UJET was founded in 2015 in San Francisco, California. UJET is in the Application Software industry. UJET generates $197M less revenue than Talkdesk.

Genesys is one of Talkdesk's top competitors. Genesys was founded in 1990, and its headquarters is in Daly City, California. Genesys is in the Application Software field. Genesys has 3,600 more employees than Talkdesk.

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Growth Score - 1/1

Is 1,400 a good estimate for Talkdesk's Employee count?

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Trending News for Talkdesk and Talkdesk's Competitors

May 17, 2021

Business Wire

80% of CX Professionals Believe AI Will Provide a Better Contact Center Experience

SAN FRANCISCO--(BUSINESS WIRE)--New Talkdesk research report explores the key drivers, challenges and... See more »

May 17, 2021

Fii News

Govt-NEC JV extends Logistics Data Bank across India

Oshima highlights need for more accurate end-to-end container visibility NICDC Logistics Data Service... See more »

May 17, 2021

FinanzNachrichten

Cisco CEO Addresses World's Largest Cybersecurity Conference: "Security Must Be Simple, Intelligent and Everywhere"

SAN JOSE, Calif., May 17, 2021 /PRNewswire/ -- RSA Conference 2021 -- News Summary: Cisco unveils inn... See more »

Talkdesk Acquisitions

No recent acquisitions found related to Talkdesk

Talkdesk Funding History

Since Talkdesk was founded in 2011, it has participated in 6 rounds of funding. In total Talkdesk has raised $272.4M. Talkdesk's last funding round was on Jul 2020 for a total of $143.3M

ROUND

FUNDING DATE

AMOUNT

INVESTORS

Series C
Jul 2020
$143.3M

Franklin Templeton

Debt - PPP (CARES Act)
Jun 2020
$5M - $10M
Series B
Oct 2018
$100M
Series A
Oct 2015
$6M
Series A
Jun 2015
$15M

Total Funding: $272.4M

Since Talkdesk was founded in 2011, it has participated in 6 rounds of funding. In total Talkdesk has raised $272.4M. Talkdesk's last funding round was on Jul 2020 for a total of $143.3M

Talkdesk Investments

No recent investments found related to Talkdesk

Talkdesk News

May 5, 2021Martech Series

Talkdesk Earns Designation as Exemplary CCaaS Vendor and Value Index Leader

Outscores 13 competitors in overall performance for product and customer experience Independent asses... See more »
May 3, 2021The Paypers

Talkdesk roll out AI-based digital lending solution

Talkdesk has launched Talkdesk Digital Lending, a borrower solution designed for lenders, assisting t... See more »
April 29, 2021FinTech InShorts

Launches digital lending tool -

Talkdesk: Launches digital lending tool... See more »
April 27, 2021Knowledge Management World

Talkdesk introduces two new additions to Talkdesk CX Cloud

"The introduction of Talkdesk Workspace and Builder marks a complete redefinition of what today's ent... See more »
April 27, 2021MarketScreener

Enters Next Decade Fueled by Innovation, Expanded International Presence, New Brand

(marketscreener.com) Cloud contact center leader's rebrand reflects global expansion, industry recogn... See more »
April 26, 2021destinationCRM

Talkdesk Deepens Partnership with Microsoft

Talkdesk has integrated its CX Cloud with Microsoft Dynamics 365.... See more »
April 26, 2021MarketScreener

Talkdesk Wins 2021 Excellence in Customer Service Award from Business Intelligence Group

(marketscreener.com) Recognized as an Organization of the Year for partnering with enterprises to dig... See more »

Talkdesk Blogs

April 8, 2021Talkdesk Blog

Happy National Pet Day (and Month!) from Talkdesk

Meet our customers who help pets and help us raise funds for the Petco Foundation In 2020, our pets w... See more »
April 6, 2021Talkdesk Blog

Travel: The ultimate reset, refuel, and restart

Travel and hospitality contact centers must prepare for the global pent-up demand headed their way. T... See more »
March 30, 2021Talkdesk Blog

What customers expect from the retail contact center of the future

Retail customers and CX professionals talked, we listened; here's what they said. The line has offici... See more »
March 24, 2021Talkdesk Blog

Digital transformation in insurance: 4 tips for delivering instant policyholder service

Insurers need to redesign business models to build their own digital transformation success story. Di... See more »
March 23, 2021Talkdesk Blog

4 contact center capabilities critical for your admins and support teams

At Talkdesk, it's not just about agent productivity and ease of use, it's also about simplicity and f... See more »
March 16, 2021Talkdesk Blog

PPP loan forgiveness: How our customer Upside Financial is supporting SMBs

Small and midsize business owners deserve PPP support in their corner. The covid pandemic mandating r... See more »
March 12, 2021Talkdesk Blog

5 things we love about Talkdesk

In this guest blog post, Gans Subramanian, founder and managing director at B-Trnsfrmd, shares five r... See more »

Talkdesk Press Releases

March 30, 2021Business Wire

Retail's Second Digital Transformation Wave Fueled by Fundamental Change in Consumer Habits

SAN FRANCISCO--(BUSINESS WIRE)--Talkdesk®, Inc., the cloud contact center for innovative enterprises,... See more »
March 10, 2021Business Wire

Talkdesk Announces Chief Revenue Officer, Chief Customer Officer and International Chief Operating Officer Appointments as Company Moves Into Next Phase of Growth, Global Expansion

SAN FRANCISCO--(BUSINESS WIRE)--Talkdesk®, Inc., the cloud contact center for innovative enterprises,... See more »
February 2, 2021Business Wire

Krucial Staffing selects Talkdesk CX Cloud to process up to one million calls per day, advance its COVID-19 response operations

SAN FRANCISCO--(BUSINESS WIRE)--Talkdesk cloud solutions offer agility to support Krucial Staffing's ... See more »
May 19, 2020EIN Presswire

Behavioral Signals Joins Talkdesk AppConnect to Provide Emotion Recognition AI App, meilo

The app unveils actionable insights from conversations using the fastest evolving emotion AI engineLO... See more »
March 24, 2020Business Wire

TalkdeskOffersBusinessContinuitySolutions,FastestMovetoCloudforWork-From-HomeAgentsAmidCoronavirusCrisis

SAN FRANCISCO--(BUSINESS WIRE)-- #CCaaS--Talkdesk enables remote working environments for front-line ... See more »
January 15, 2020Business Wire

Talkdesk's Opentalk 2020 to Showcase Customer Experience Transformations From the Most Innovative Leaders and Experts Driving the CX Revolution

SAN FRANCISCO--(BUSINESS WIRE)-- #CCaaS--Talkdesk, the cloud contact center for innovative enterprise... See more »
October 29, 2019Business Wire

Talkdesk Receives New Security and Business Continuity Certifications, Leads Contact Center Industry

SAN FRANCISCO--(BUSINESS WIRE)-- #CCaaS--Talkdesk, the cloud contact center for innovative enterprise... See more »

Talkdesk Videos

April 1, 2021Talkdesk Youtube Channel

"New Report: The CX Revolution in Retail Pt.1" on YOUTUBE

See more »
March 30, 2021Talkdesk Youtube Channel

"The Heart of Talkdesk - Hunter Douglas" on YOUTUBE

See more »
March 29, 2021Talkdesk Youtube Channel

"Navigating PPP forgiveness: SMB's have Upside Financial in their corner" on YOUTUBE

See more »
March 17, 2021Talkdesk Youtube Channel

"The Heart of Talkdesk - On" on YOUTUBE

See more »
March 16, 2021Talkdesk Youtube Channel

"Talkdesk DE&I Talk | Kofi Amoo-Gottfried's Journey from Ghana to Silicon Valley" on YOUTUBE

See more »
February 24, 2021Talkdesk Youtube Channel

"Talkdesk & AWS" on YOUTUBE

See more »
February 4, 2021Talkdesk Youtube Channel

"Small Business Lending Solution For Banks | Talkdesk CX Cloud Contact Center Platform" on YOUTUBE

See more »

Social Media

Talkdesk Headquarters

388 Market Street Suite 1300

San Francisco, California94111

844-332-2859

Driving Directions »

Trending Companies

Talkdesk Summary

ABOUT

Overview

Talkdesk designs and develops a cloud-based contact center platform that enables businesses to streamline customer satisfaction and agent productivity. Talkdesk was founded in 2011. Talkdesk's headquarters is located in San Francisco, California, USA ...

CEO

Talkdesk's Founder & CEO, Tiago Paiva, currently has an approval rating of 69%. Talkdesk's primary competitors are Aircall, UJET & Genesys.

Website

talkdesk.com

Frequently Asked Questions about Talkdesk

  1. When was Talkdesk founded?

    Talkdesk was founded in 2011

  2. Who is Talkdesk's CEO?

    Talkdesk's CEO is Tiago Paiva

  3. How much revenue does Talkdesk generate?

    Talkdesk generates $200M in revenue

  4. How much funding does Talkdesk have?

    Talkdesk has historically raised $272.4M in funding

  1. Where is Talkdesk's headquarters?

    Talkdesk's headquarters is in San Francisco California, USA

  2. How many employees does Talkdesk have?

    Talkdesk has 1,400 employees

  3. What sector does Talkdesk operate in?

    Talkdesk is in Business Support Services

  4. Who are Talkdesk's competitors?

    Talkdesk's top competitors are Aircall, UJET, Genesys
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