CallMiner

CallMiner develops a speech analytics software that provides customer engagement, performance management and compliance solutions for businesses. Read more

457 Followers on Owler
457 Followers on Owler
457 Followers on Owler
457 Followers on Owler

CallMiner

CallMiner develops a speech analytics software that provides customer engagement, performance management and compliance solutions for businesses. Read more

Paul M. Bernard's photo - President & CEO of CallMiner

President & CEO

Paul M. Bernard

CEO Approval Rating

91/100

Founded:

2002

Status:

PrivateIndependent Company

CALLMINER TOP COMPETITORS OR ALTERNATIVES

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Verint is a top competitor of CallMiner. Verint is a Public company that was founded in 1994 in Melville, New York. Verint operates in the Business Support Services industry. Compared to CallMiner, Verint has 4,000 more employees.

NICE is seen as one of CallMiner's biggest rivals. NICE was founded in 1986, and is headquartered in Ra'anana, Center District. NICE operates in the IT Services industry. NICE generates $1.6B more revenue vs. CallMiner.

Calabrio is seen as one of CallMiner's top competitors. Calabrio was founded in Minneapolis, Minnesota} in 2007. Calabrio competes in the SaaS industry. Compared to CallMiner, Calabrio generates $53M more revenue.

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Growth Score - 1/1

Is $55M a good estimate for CallMiner's revenue?

CallMiner Acquisitions

No recent acquisitions found related to CallMiner

CallMiner Funding History

Since CallMiner was founded in 2002, it has participated in 11 rounds of funding. In total CallMiner has raised $146.1M. CallMiner's last funding round was on Dec 2019 for a total of $75.0M

ROUND

FUNDING DATE

AMOUNT

INVESTORS

Equity
Dec 2019
$75M

Goldman Sachs

Equity
May 2018
$3M
-
Equity
Dec 2016
$3M
-
Equity
Sep 2015
$16M
Equity
Jul 2015
$12M

Since CallMiner was founded in 2002, it has participated in 11 rounds of funding. In total CallMiner has raised $146.1M. CallMiner's last funding round was on Dec 2019 for a total of $75.0M

CallMiner Investments

No recent investments found related to CallMiner

CallMiner News

April 15, 2021FinanzNachrichten

Jacada Partners With CallMiner to Coach Agents and Automate Tasks Using Agent Assist

The combined solution enables organizations to assist contact center agents in real time, reducing av... See more »
February 17, 2021Martech Series

TechBytes with Jeff Gallino, Co-Founder and CTO at CallMiner

The post TechBytes with Jeff Gallino, Co-Founder and CTO at CallMiner appeared first on MarTech Serie... See more »
November 17, 2020TechCentral

African Bank selects CallMiner for advanced speech analytics

Promoted | A deep understanding of voice-based interactions will help improve the bank's sales, colle... See more »
October 20, 2020Martech Series

CallMiner and NTT TechnoCross Corporation Announce Partnership

CallMiner, the leading provider of artificial intelligence-fueled speech and customer interaction ana... See more »
September 15, 2020FE Investegate

CallMiner Launches Maturity Model for Implementing and Operationalising Speech and Interaction Analytics

8:30 AM: CallMiner Launches Maturity Model for Implementing and Operationalising Speech and Interacti... See more »
August 11, 2020destinationCRM

CallMiner Partners with Intradiem

CallMiner and Intradiem are teaming up to provide behavioral insights to contact centers. (Featured o... See more »
August 3, 2020Martech Series

Brands Struggle to Address Changing Consumer Behaviors and Needs During the Pandemic

Only 16% of consumers said brands handled call volumes and service requests exceptionally well, accor... See more »

CallMiner Blogs

November 9, 2020CallMiner, Inc. Blog

25 Indicators of Fraud on Inbound Calls

Call center fraud is no laughing matter. Fraud is not only on the rise in call centers generally (jum... See more »
October 8, 2020CallMiner Blog

25 Examples of Contact Center Interactions & Judgments That AI Will Never Be Able to Make

The prevalence of artificial intelligence (AI) in service-based businesses is growing. Thanks to AI’s... See more »
October 7, 2020CallMiner Blog

The Reviews Are In! CallMiner Delivers Across Speech Analytics, Contact Center Ops and Quality of Support

One of the strongest endorsements of CallMiner and our Eureka platform is customer recommendations – ... See more »
October 6, 2020CallMiner Blog

24 AI Professionals & Ethics Experts Reveal the Most Overlooked Obstacles for Companies When It Comes to AI Ethics/AI Bias (and How to Overcome Them)

The subject of ethics and bias in AI systems is widely discussed, especially as more practical applic... See more »
September 23, 2020CallMiner Blog

Outbound Call Center Tips & Best Practices

Outbound call centers depend on skilled and well-trained agents as much as useful software to consist... See more »
September 14, 2020CallMiner Blog

21 Business Analysts & Call Center Leaders Reveal the Optimal Role of the Business Analyst in Call Center Operations

Business analysts play an integral role in any industry, but they’re especially vital in call center ... See more »
September 2, 2020CallMiner Blog

The Fusing of AI & Automation with Human Judgment in Call Center Success

Businesses looking to tackle mounting challenges in the global marketplace have turned to technology ... See more »

CallMiner Press Releases

November 7, 2019GlobalNewswire

CallMiner's LISTEN 2019 Awards Highlight Speech Analytics Innovation and Success

CallMiner recognizes the users and partners leveraging its interaction analytics platform to transfor... See more »
November 5, 2019GlobalNewswire

New CallMiner AI-Enabled Emotion Solution Reveals Unique Sentiment Insight from Every Contact Center Conversation

AI-driven speech analytics package delivers enhanced out-of-the box emotional insight for CallMiner E... See more »
November 4, 2019centralcharts

CallMiner Enhances Text Analytics Improving Customer and Agent Performance Insight Across Communication Channels

HOLLYWOOD, Fl., Nov. 04, 2019 (GLOBE NEWSWIRE) -- CallMiner, the leading provider of award-winning sp... See more »
October 1, 2019GlobalNewswire

Substantial Improvements in Agent Performance and Customer Insights Drive Expanded Partnership Between CallMiner and Sitel Group

Sitel Insights leverages CallMiner's AI-fueled interaction analytics to provide customer experience a... See more »
March 19, 2019GlobalNewswire

CallMiner Unveils New Eureka Capture Real-time Audio Acquisition for Speech Analytics at Enterprise Connect 2019

Capture technology offers instant, stereo audio acquisition with massive scalability for increased vi... See more »
March 6, 2019StreetInsider

New CallMiner Customer Experience Solution Pack Speeds CX Insight from Unsolicited Feedback

Waltham, Mass., March 06, 2019 (GLOBE NEWSWIRE) -- CallMiner, the leading provider of award-winning s... See more »
December 11, 2018StreetInsider

CallMiner Achieves Another Record Net Promoter Score® (NPS) of 59 in 2018, Marking Third Consecutive Year of Score Improvement

Waltham, MA, Dec. 11, 2018 (GLOBE NEWSWIRE) -- CallMiner, the leading platform provider of award-winn... See more »

CallMiner Videos

May 22, 2019CallMiner Vimeo Channel

"NYC_CX Summit Loop" on VIMEO

Cast: CallMiner Marketing... See more »
February 9, 2019CallMiner Youtube Channel

"CallMiner LISTEN 2018 Highlights" on YOUTUBE

November 29, 2018CallMiner Vimeo Channel

"Horsager_combined" on VIMEO

Cast: CallMiner Marketing... See more »
September 4, 2018CallMiner Youtube Channel

"Why Attend LISTEN" on YOUTUBE

Social Media

CallMiner Headquarters

200 West Street

Waltham, Massachusetts02451

781-547-5690

Driving Directions »

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CallMiner Summary

ABOUT

Overview

CallMiner develops a speech analytics software that provides customer engagement, performance management and compliance solutions for businesses. CallMiner was founded in 2002. CallMiner's headquarters is located in Waltham, Massachusetts, USA 02451. ...

CEO

CallMiner's President & CEO, Paul M. Bernard, currently has an approval rating of 91%. CallMiner's primary competitors are Verint, NICE & Calabrio.

Website

callminer.com

Frequently Asked Questions about CallMiner

  1. When was CallMiner founded?

    CallMiner was founded in 2002
  2. Who is CallMiner's CEO?

    CallMiner's CEO is Paul M. Bernard
  3. How much revenue does CallMiner generate?

    CallMiner generates $55M in revenue
  4. How much funding does CallMiner have?

    CallMiner has historically raised $146.1M in funding
  1. Where is CallMiner's headquarters?

    CallMiner's headquarters is in Waltham Massachusetts, USA
  2. How many employees does CallMiner have?

    CallMiner has 300 employees
  3. What sector does CallMiner operate in?

    CallMiner is in Internet Software, Analytics, Digital Marketing
  4. Who are CallMiner's competitors?

    CallMiner's top competitors are Verint, NICE, Calabrio