SmartAssist Blog How to Conquer Your Chaotic Support Queue

As your business grows, or you launch a new product or service, customer support tickets can get out of hand. This overwhelms your support agents, increases response times, frustrates your customers, and can eventually lead to financial loss for your business. Keep in mind that  over half of customers  will refuse to do business with you ever again after just one negative experience. And, when your customers are disappointed, they will inevitably  share their experience .     So, how do you avoid this stress? How do you stay on top of your chaotic customer support queue? Here are nine ways your customer support team can rein in the chaos.   1. Leverage the Power of Self-Service and Make Zero Contact Resolution a Reality You've likely noticed that most of your customer support tickets ask similar questions. That means your support team is spending a great deal of time responding to the same questions over and over. Besides being tedious, it causes a time sink that costs your business money and productivity in the long run.