SmartAssist

SmartAssist develops an AI based customer service platform that route requests to the right human agents. Read more

4 Followers on Owler
4 Followers on Owler
4 Followers on Owler
4 Followers on Owler

SmartAssist

SmartAssist develops an AI based customer service platform that route requests to the right human agents. Read more

Pradeep Rathinam's photo - Founder & CEO of SmartAssist

Founder & CEO

Pradeep Rathinam

CEO Approval Rating

77/100

Founded:

2017

Status:

PrivateIndependent Company

SMARTASSIST TOP COMPETITORS OR ALTERNATIVES

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Missing a competitor? Contribute!

Conversica has been one of SmartAssist's top competitors. Conversica's headquarters is in Foster City, California, and was founded in 2007. Like SmartAssist, Conversica also competes in the Artificial Intelligence (AI) field. Conversica generates 4,875% of SmartAssist's revenue.

Talkdesk is one of SmartAssist's top rivals. Talkdesk is a Private company that was founded in San Francisco, California in 2011. Talkdesk is in the Business Support Services industry. Talkdesk has 1,380 more employees vs. SmartAssist.

Agent.ai is perceived as one of SmartAssist's biggest rivals. Agent.ai was founded in 2016, and is headquartered in Tucson, Arizona. Like SmartAssist, Agent.ai also works within the Internet Software field. Agent.ai generates $1M more revenue vs. SmartAssist.

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SmartAssist Acquisitions

No recent acquisitions found related to SmartAssist

SmartAssist Funding History

Since SmartAssist was founded in 2017, it has participated in 1 round of funding. In total SmartAssist has raised $5.0M. SmartAssist's funding round was on Aug 2017 for a total of $5.0M

ROUND

FUNDING DATE

AMOUNT

INVESTORS

Series A
Aug 2017
$5M

Madrona Venture Group

Since SmartAssist was founded in 2017, it has participated in 1 round of funding. In total SmartAssist has raised $5.0M. SmartAssist's funding round was on Aug 2017 for a total of $5.0M

SmartAssist Investments

No recent investments found related to SmartAssist

SmartAssist News

August 6, 2017NewsCenter io

Enterprise IT Startup SmartAssist.io Raises $5 Million

The post Enterprise IT Startup SmartAssist.io Raises $5 Million appeared first on NewsCenter.io.... See more »
August 3, 2017PE Hub Network

SmartAssist lands $5 mln Series A

Seattle-based SmartAssist.io, an AI-powered service for customer support, has raised $5 million in Se... See more »
August 3, 2017Tech2

GE spin-out SmartAssist raises $5M from Madrona to bolster customer support technology with AI

SmartAssist CEO Pradeep Rathinam. Photo via SmartAssist. A new Seattle-based artificial intelligence ... See more »
August 2, 2017VC News Daily

SmartAssist.io Receives $5M

SEATTLE, WA, SmartAssist.io, an AI-powered service for customer support, today announced Series A fin... See more »

SmartAssist Blogs

September 14, 2018SmartAssist Blog

How to Conquer Your Chaotic Support Queue

As your business grows, or you launch a new product or service, customer support tickets ... See more »
September 6, 2018SmartAssist Blog

5 Ways AI-Based Self Service Can Exceed Customer Expectations

The way customers engage with businesses is evolving dramatically. Customers today no lon... See more »
August 29, 2018SmartAssist Blog

5 Things Your Agents Can Do With 30% More Time Each Day

Think about a day in the life of a customer service agent. In a traditional support cente... See more »
August 22, 2018SmartAssist Blog

6 Criteria for Choosing the Right AI Solution for Your Support Team

Customers today expect companies to deliver smarter, faster, and better support for their... See more »
August 10, 2018SmartAssist Blog

Handling Valuable Customer Support Tickets With AI

Customers today, especially millennials, are not interested in engaging in polite chats o... See more »
August 2, 2018SmartAssist Blog

Automating Knowledge Evolution and Meeting Demands for High-Level Support

Quality support is about answers and solutions — your CSAT is only as strong as your team... See more »
July 25, 2018SmartAssist Blog

First Contact Resolution: Why it Matters and How You Can Improve It

Imagine you're streaming your favorite television show and you suddenly lose internet con... See more »

Social Media

SmartAssist Headquarters

10400 NE 4th St

Bellevue, Washington98004

425-891-8525

Driving Directions »

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SmartAssist Summary

ABOUT

Overview

SmartAssist develops an AI based customer service platform that route requests to the right human agents. SmartAssist was founded in 2017. SmartAssist's headquarters is located in Bellevue, Washington, USA 98004. It has raised 5.0M in 1 round. The lat...

CEO

SmartAssist's Founder & CEO, Pradeep Rathinam, currently has an approval rating of 77%. SmartAssist's primary competitors are Conversica, Talkdesk & Agent.ai.

Website

smartassist.io

Frequently Asked Questions about SmartAssist

  1. When was SmartAssist founded?

    SmartAssist was founded in 2017
  2. Who is SmartAssist's CEO?

    SmartAssist's CEO is Pradeep Rathinam
  3. How much revenue does SmartAssist generate?

    SmartAssist generates $ < 1M in revenue
  4. How much funding does SmartAssist have?

    SmartAssist has historically raised $5M in funding
  1. Where is SmartAssist's headquarters?

    SmartAssist's headquarters is in Bellevue Washington, USA
  2. How many employees does SmartAssist have?

    SmartAssist has 20 employees
  3. What sector does SmartAssist operate in?

    SmartAssist is in Internet Software, Artificial Intelligence (AI)
  4. Who are SmartAssist's competitors?

    SmartAssist's top competitors are Conversica, Talkdesk, Agent.ai