Intercom: Intercom launches first GPT-4 customer service bot

Irish-founded customer service unicorn Intercom has announced its first AI customer service bot, Fin, using OpenAI's GPT-4 technology, the ChatGPT API, and the company's own proprietary machine learning technology. Described by Intercom as a "breakthrough in customer service bots," Fin was built with the GPT-4 and ChatGPT API technologies to optimise for accuracy and reduce [...]