Your Acp Blog Managing customer expectations in 2020

You probably already know about the importance of great customer service, but at the moment it's even more important. COVID-19 has caused all sorts of challenges for the NHS but it's also run through businesses like a rampaging bull. As I write this, Philip Green's Arcadia Group is teetering on the brink of administration, showing [...]The post Managing customer expectations in 2020 appeared first on Your ACP.