Work-Relay Blog 8 Essential Requirements for Managing Unstructured Processes on the Salesforce Platform

While Salesforce provides a variety of tools to automate structured business processes, it does not provide the same level of functionality for "unstructured" processes (better referred to as "situational" processes - an unstructured process is an oxymoron). Thus, Salesforce tools must be augmented by tools that better support the increasingly complex, dynamic, and fragmented nature of work.