West Interactive Blog Leveraging NG911 to Support UCaaS

Managing locations for Unified-Communications-as-a-Service (UCaaS) deployments that scale into the hundreds or thousands of phones while supporting a large at-home or remote workforce can quickly escalate to a challenging task for any enterprise or UCaaS provider. Without the right automated E911 management technology, organizations may find that migrating to UCaaS requires additional administrative resources and time to effectively manage E911 locations for all users, and to maintain compliance with appropriate federal and state laws. A cost-effective and efficient solution for simplifying E911 location management is leveraging Next Generation 911 (NG911) technology. NG911 and E911 Location Management Rather than maintaining a centralized database that IT must regularly update, NG911 is able to use network-level information to assign the initial location of an endpoint and track its movement. NG911 allows endpoints to track their own location information and deliver the location data with the 911 call to the Public Safety Answering Point (PSAP). UCaaS providers can leverage NG911 location management capabilities not only to provide granular location management, but also to enable dynamic tracking of user locations without requiring users or administrators to configure location information manually. Leveraging NG911 for BYOC Options Many organizations, especially large companies with global operations, wish to benefit from “Bring Your Own Carrier” (BYOC) options to maintain their own SIP trunking as they migrate to UCaaS. Those using BYOC can take advantage of NG911-based dynamic location management capabilities by either leveraging a third-party E911 call routing service or using a combined SIP and E911 provider. The Blog Leveraging NG911 to Support UCaaS appeared first on Intrado.