West-Com Blog How West-Com Boosts HCAHPS Scores with 4 Powerful Solutions

High HCAHPS scores are essential for ensuring quality care, and their impact on reimbursement through the Value-Based Purchasing Program should not be ignored. To stay ahead, healthcare leaders are turning to integrated nurse call technology to strengthen patient satisfaction. Let's dive into the HCAHPS questions that assess patient satisfaction and explore how four of West-Com's solutions collaboratively address each one to elevate your patient satisfaction survey results: HCAHPS Question: During this hospital stay, after you pressed the call button, how often did you get help as soon as you wanted it? When call lights go unanswered, patient anxiety and frustration rise - directly impacting HCAHPS scores and damaging trust in care. Quick, efficient responses are key to building confidence and satisfaction. West-Com's Solutions: HCAHPS Question: How often did you get help in getting to the bathroom or in using a bedpan as soon as you wanted? About 1 in 3 hospital falls occur while patients are attempting to use the bathroom, making toileting one of the riskiest activities for patients. Timely support is essential for reducing fall risk, ensuring patient safety, and improving patient satisfaction survey results. West-Com's Solutions: HCAHPS Question: Before giving you any new medicine, how often did [...]The post How West-Com Boosts HCAHPS Scores with 4 Powerful Solutions appeared first on West-Com Nurse Call Systems.