Press Release: Webtext : WEBTEXT to Showcase Smart Messaging at Enterprise Connect 2018

- Smart Messaging - keywords automatically route consumer / patient replies to update a business system or alternatively to a live agent depending upon the response - Ability to escalate AI bot chats to live contact center agents via SMS or Messenger - Automated and Person to Person Messaging supported by TLS Encryption - Voice agents can send SMS or Messenger texts to callers, including, secure URL links and Google map [PR.com]