A little over a year ago I did a review of new video editing software offered by Avid, called Avid Studio (here's a link to the video review). It was software that I instantly liked. It was powerful. It was intuitive to use. And for the price, it was hard to beat. But like all software it had some warts too. It was sometimes sluggish, sometimes froze and didn't support all of the video codecs that it's competitors did. But as brand new, first version software those things were understandable and Avid promised that fixes would come soon. In a nutshell, the future looked bright with Avid Studio. But after my video review (and recommendation), I started hearing complaints from people. And almost all of the complaints were about Avid's customer support...or lack thereof. A lot of these people were pretty angry and some were even wanting me to contact Avid on their behalf (since they were being ignored by Avid). Next there were issues with updates...or lack thereof. In the first year+ of Avid Studio's life, there was only one update issued. By comparison, Avid Studio's competitors typically release several updates during a year, including a complete version upgrade. ...
