VoIP Logic: Trends in Hosted PBX and Unified Communications

For the past several years VoIP Logic has been conducting a survey of VoIP service providers to improve our knowledge of the market we serve. Strategically, I see the broad trends of a shifting landscape - toward cloud services, toward mobility, and toward increased competition. But the survey really helps me to understand the decision process of our more precise target audience of smaller and medium-sized operators focused on hosted PBX, unified communications, and other business communications services.