US Blog Proactive vs. Reactive Support: How Do They Work Hand in Hand?

Proactive and reactive support are two sides of the same coin: customer service. Proactive provides resources to empower your customers, either to help themselves or to circumvent the need to ask for help in the first place. Reactive customer support is all your resources and methods when customers ask for assistance. In the age of ... Continue reading Proactive vs. Reactive Support: How Do They Work Hand in Hand? →The post Proactive vs. Reactive Support: How Do They Work Hand in Hand? appeared first on USource - Outsourcing Company - Digital Services, Remote Staffing, Back Office - Philippines.