TSP Blog Comparing Help Desk vs. Desktop Support

Enterprises in countless industries are deriving vast and growing revenue from online traffic, with e-commerce sales projected to increase by $1.6 trillion in just three years (2024 to 2027). Along with this boost in revenue comes a need for professional IT, such as technical support services. Not surprisingly, experts expect the market for managed IT services to increase by nearly 25%. If you’re embracing digital operations, should you invest in help desk or desktop support services for your IT needs? WHAT ARE THE MAIN DIFFERENCES BETWEEN HELP DESK AND DESKTOP SUPPORT PROFESSIONALS?If you’re looking for a few quick takeaways on help desk vs. desktop support, we have you covered. Here are the biggest differences between the two: