Transcom Blog Improving user CX with a Speech Analytics project from Transcom.

In any commercial sector, the customer service phase plays a fundamental role in creating an image of a company in the eyes of the client. But that’s not all! The semantic and linguistic analysis of conversations between clients and customer service representatives also allows important information to be gathered and processed, and action taken to [...]The post Improving user CX with a Speech Analytics project from Transcom. appeared first on My Transcom Experience.