2 billion messages are sent between people and businesses on a monthly basis, according to Facebook. The days of huge call centres are, mercifully, passing away. New technologies are being developed to offer more efficient and cost-effective methods of providing customer service. Universities are already jumping on board with the new messaging platforms - with institutions like DeMontfort University making waves by offering clearing places via Whatsapp. Has instant message killed the phone call star? The 'Phone Call Problem' Smartphones reign supreme, with 95% of 16-24 years olds owning one in 2018, according to Statista. But with so many apps [...]The post Has Instant Message Killed the Phone Call Star? appeared first on Touchpoint Blog.
