You've seen them already no doubt. The pop up on the bottom of the screen when you enter a website, asking "Can I help you with anything?". But it's not another human being at the other end of the line. It's a sophisticated artificial intelligence and it's becoming the norm for customer service interactions. What is it? A ChatBot is a form of artificial intelligence designed to streamline the customer enquiry process. Pre-programmed with a set range of responses to standard questions, it will send an immediate response to an enquiry. As is a standard feature of machine learning, the [...]The post 'Can I help you with anything?' - ChatBots and The Power of Automated Response appeared first on Touchpoint Blog.
