Need some automation in your business? A website designed with the right features allows you to automate many processes. This may be something as simple as order taking or product ordering. Think of how your client selects a product from your website. What choices does the client need to make? When your website is set up with the correct features, standard orders are processed automatically. Let the customer select from pre-determined choices and you are on the way to another successful sale. The need for additional customer service representatives may be greatly reduced through automated website ordering. Speaking of customer serviceAre your existing customer service representatives overwhelmed with standard phone in orders? Would you like to reduce their burden, allowing them to focus more on customized orders? Automation works hand in hand with customer service representatives. Let your website take standard orders. Then direct your customized orders to your expert customer service staff and allow them to be a part of the creative process. Through automated customer service, your customer service representatives are challenged to make things work, keeping them engaged and feeling like an integral part of the process.Sometimes customer service needs to be filteredThink about the types of complaints your business receives. Are you burdening your customer service representatives with minor items that take time or could be easily resolved? Consider filtering complaints through a customer service feature on your website. Allow clients to generate complaints via your website and reduce time with simple resolutions. Once again, customer service representatives are not bogged down with negative issues that are easily resolved. How large is your sales staff?Do you have a staff large enough to travel the country or the globe and sell your products? Of course, you need dedicated sales staff to serve your high dollar clients. But think about how many clients you can reach with your website. You can reach more people with less staff. Reduce your costs and allow your sales staff to work more effectively, even interacting through website. The right marketing drives clients to your website. Let your website solve simple sales problems with custom product descriptions.Do you still think websites are just a pretty face? Automation, customer service, filtering, and product sales are just a few of the things a website can do for you. Think about other problems you have. What could you let your website do for you besides look pretty? Category: Design
