Textel Blog How to Deliver a Better CX Across the Board: 5 Ideas to Improve Your Omnichannel Customer Experience

It may be tempting to say, "We offer our customers multiple channels to reach us...so we're good!" But, customers today don't really want only a multichannel experience. Instead, they want a seamless experience across channels. Or in other words, an omnichannel solution. As many as 70% of customers say connected processes help win their business....The post How to Deliver a Better CX Across the Board: 5 Ideas to Improve Your Omnichannel Customer Experience appeared first on Textel.