Texada Blog Update on Support Improvements

Last year we communicated the significant investments we've made in improving the support experience we provide. I've had the opportunity to speak with many of you about these investments and engage on ways we can continue to invest & improve across our Customer Experience organization since joining Texada in January as the Chief Customer Officer. During the last 90 days, we have rolled out new support forms which 35% of our customers are utilizing. Moving off of email has ensured that we are able to gather the relevant information to resolve your cases more quickly. We've also reduced the backlog of cases in the technical services area to improve turnaround times for projects like data changes & new templates.