Telerx Blog How to Engage Employees for Better Customer Service - Part 2

You're 14 times more likely to sell to an existing happy customer than sell to a new customer[1]. And what makes a customer happy? 38% of them say that personalized customer experience is the key[2]. One of the best ways to begin to create that personalized customer experience is a conversational and easy to...The post How to Engage Employees for Better Customer Service - Part 2 appeared first on Telerx.