Teckinfo Blog Chatbots & its role in customer service

In customer service, the primary objective is to keep customers happy and resolve their problems at the earliest. With the evolution of technology in contact center industry, the customer contact is now not only restricted to voice but other non-voice channels like email, live chat and social media. Out of these chat is a channel […] The post Chatbots & its role in customer service appeared first on Call Center Solutions.