Steve Trautman Blog Your Top Expert Just Gave Notice

This story begins with a CIO in full-blown panic. Luis, a chief software architect was the CIO’s go-to guy for feature development and product roadmapping at a global IT solutions company in Cleveland. He was the product’s architect, champion and shepherd. And, like so many experts in key roles, he held the product vision in his head, out of reach of colleagues. Luis loved his job and had no intention of leaving, so documentation and mentoring was routinely pushed aside in favor of development work.