What makes a successful BPO implementation? According to Mike Nessler — Chairman at Support Services Group — it’s all about adaptability, education, and iterative learning. Mike shares how SSG tailors every step of the process to meet client needs. Whether it’s onboarding new CRM systems or deploying AI-powered platforms, flexibility and collaboration are keys to […]
SSG is a Texas-based contact center solutions company that provides services such as RMA management and sales support for sectors including retail and healthcare.