SSCS Blog Why are Some TPMs Beginning to Dilute Those Elements of Service Quality that Established Credibility for this Independent Support Industry?

By Michael Yost, SSCS Digital Marketing & Design Manager In 2016, Mondelez International (makers of Toblerone Swiss chocolate) decided to quietly cut the size of the chocolate bar by widening the spaces between its iconic triangle-array bars while maintain the original overall length. There was less chocolate, and the price remained the same. Chocolate lovers [...]The post Why are Some TPMs Beginning to Dilute Those Elements of Service Quality that Established Credibility for this Independent Support Industry? appeared first on SSCS Blog.