Smoke Customer Care Solution Blog Start listening to your members to improve their experience - and retention

The Medical scheme industry has become exceptionally competitive, adding even more challenges to your plate. From streamlining the claims process, managing costs, communication to members, member retention, attracting new members, to increasing member lifetime value and improving member experience. From a customer perspective, product and price aren't the only areas members look at any more. In a recent survey, the ... Read MoreThe post Start listening to your members to improve their experience - and retention appeared first on Smoke.