Smoke Customer Care Solution Blog Learn from McDonald's success when it comes to customer experience

There was a stage when McDonald's clients' satisfaction was on the decline. After two consecutive years of weakening scores, they focused on customer experience through their employees to improve their business. Since 2014, McDonald's came in last in the annual American Customer Satisfaction Index (ACSI). They had suffered a 9% decline in customer satisfaction over two years. Not too ... Read MoreThe post Learn from McDonald's success when it comes to customer experience appeared first on Smoke.