Ramon caught up with Rosie Roca, VP of Customer Success, SMB Essentials at Salesforce during the Dreamforce 2019 conference in San Francisco. Salesforce is CRM (customer relationship management) solution that many big businesses use to manage their prospects and customers and get a clear view of their pipeline, churn, and more. But Salesforce is also focused on SMBs as well, and they've rolled out a new tool called Salesforce Essentials, which is perfect for small businesses. Customer Experience Advice from Rosie Roca, VP of Customer Success, SMB Essentials At salesforce, customer experience includes all the touch points - website, on [...]The post Catching up with Rosie Roca VP of Customer Success, SMB Essentials, at Salesforce appeared first on SmartHustle.com.
