Press Release: SilverCloud, Inc. : SilverCloud Releases November Conversational Banking Research Report, 'SilverCloud Labs' Examining Real-Time Usage Data

PORTSMOUTH, N.H.--(BUSINESS WIRE)--SilverCloud LLC, a leader in conversational banking, today released its November 2020 research report, SilverCloud Labs: Conversational Banking Trends, analyzing real-time usage data collected from more than 200 financial institutions and 11.9 million end-user sessions. This month's report examines employee usage of conversational banking including virtual assistants and bots. Key findings include: Employees Focus 90% More On Service Than Sales. Employees of c