ServiceTick Blog Why action is better than analysis when it comes to customer experience

In my last blog I suggested that doing can be better than analysing. Advertising guru Bill Bernbach put it succinctly: "Logic and over-analysis can immobilize and sterilize an idea. It's like love - the more you analyse it the faster it disappears." [...]The post Why action is better than analysis when it comes to customer experience appeared first on ServiceTick.