SandSIV Blog Bad Customer Experience Causing Insurance Sector Instability

Accenture Strategy has just published a brand new research report, titled Capturing the Insurance Customer of Tomorrow. This is a comprehensive report covering 33 different countries, and collating the views of over 13,000 individual life insurance customers. Some rather surprising statistics are presented within the pages of this report, which tend to point at the Continue ReadingThe post Bad Customer Experience Causing Insurance Sector Instability appeared first on CXM & VOC Blog.