Revinate: From Data to Voice: How Revinate Is Rethinking Hospitality Personalisation

At HITEC 2025 in Indianapolis, we caught up with Karen Stephens, Chief Marketing Officer at Revinate, to talk about how changes in leadership are fuelling product innovation, particularly around guest data, AI, and voice. With a fresh team of tech and data leaders on board, Revinate is doubling down on efforts to unify guest profiles and rethink how technology supports human connection in hospitality. Karen also shared insights on AI's role in luxury travel, the future of voice, and why hospitality is safe from the AI job scare.