Over the next three years, 92% of organisations plan to further increase their investment in artificial intelligence (AI), which is set to drive greater automation, faster decision-making and improved customer engagement. The majority are embracing generative AI (gen AI) in the form of large language models (LLMs) for their ability to reason and generate valuable content and insights. Sometimes augmented with techniques like retrieval-augmented generation (RAG) or fine-tuning to further improve accuracy and fill knowledge gaps, generalised LLMs can deliver excellent results for enterprise orga
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