Providea Blog Communication Solutions for Healthcare Series

Posted by:: Michael LeugsHealthcareThis is the first in a series of five blogs covering communication use cases for the Healthcare industry.Healthcare organizations have many unique communication needs, including urgent and emergency patient-care needs that can literally be a matter of life and death. Delivering a quality patient experience can be just as serious - for example, ensuring that patients understand their treatment regimen, insurance coverage and treatment authorizations. Staffing shortages can make it challenging for medical practices and hospitals to assemble a team with the right specialized roles, at the right time and place. These needs can stress capabilities across the organization, including healthcare contact centers.Healthcare organizations also hold some business needs in common with other enterprises:Managing an organization consistently across multiple physical locationsCombining management and operations following merger activityManaging expenses in a time of spiraling costsProviding consistent service to patients, providers and membersThis series will cover three healthcare use cases:Telemedicine - "Quality Care, Everywhere"Video Collaboration - "Manage a Sprawling Network"Workforce Optimization - "The Administrative Patient Experience"As with every communication solution, consistency, scalability and reliability are vital.Our goal is to show "what's possible" in scenarios that address real-world patient and provider needs, using established technologies that are available today. The telecommunications industry is constantly adding new cloud services, application programming interfaces (APIs) and extensible database tools that make it possible to "mash up" existing resources and deliver new functionality.Innovation in the area of Digital Transformation is introducing new ways to model real-world business operations with IT and communication capabilities to save time and enhance outcomes. To take advantage of the latest in what's new, companies need the right knowledge to select from among the available solutions and integrate them within your unique environment.Providing such transformational, business-enabling capabilities takes a combination of business acumen, customer service management expertise, technical knowledge and cutting-edge capabilities from leading manufacturers and service providers. SPS maintains a consulting staff that has this knowledge, delivering strategic roadmaps that provide a path toward making any business more efficient, more effective and better positioned to meet changing customer and patient demands.Check back Thursday for our first use case: "Quality Care, Everywhere"!