Pontis Blog It Is Not Enough That Your Customers Are "Satisfied"

Using the Net Promoter Score (NPS) as a guide, take your customers from being merely 'satisfied' to happy and loyal brand promoters.Your customers' happiness should be the goal of your entire company. Use your Net Promoter Score (NPS) to guide this endeavor.Keeping your customers satisfied has long been an important element to building your business and to keep your customers from running away to your competitors. To gain their loyalty and earn true promoters, businesses have had the tough task of consistently anticipating, listening, and responding to their customers' needs in order to build a trusting relationship.The post It Is Not Enough That Your Customers Are "Satisfied" appeared first on Pontis.