Spa Services PolicyWe rely on our licensed technicians to provide affordable spa services. Because service provider pay is based on each service performed, we must protect them with a mutually fair cancellation/ no show-policy. We feel we have created the most lenient policy available and the fairest to both parties. The policy is as follows, effective August 24th, 2014 (updated December 19th, 2016):Please arrive 10 minutes early to check in with the front desk and allow time for paperwork and use of the restroom if needed. (Paperwork must be updated every 6 months). Let the front desk know if you need to use the restroom before your appointment begins. This helps avoid timing delays.Please understand that there are other clients and appointments behind you, so if you are 7 minutes late, you may be subject to a reschedule at the technician's discretion. Once you hit the 10 minute mark, you will be marked as a 'No-Show'. Please call.2 no-shows in a 6 month period will place you on a "Walk-In Only Guest" list. Deposits are not required unless multiple bookings are made exceeding a total of 75 minutes during one session. In this case, we will require a 50% deposit. If the appointment is cancelled within 24 hours of the starting appointment time, the deposit will be refunded in full. However, if the service exceeds 2 hours, 48 hour cancellation is required for a refund. Please give us the opportunity to refill the appointment and refund your money by simply calling in the time frame set above and either leaving a message on voicemail, talking to a staff member, or by messaging us on our official Facebook page. Please do not reply to the automated email reminders because we are not able to view them. Thanks for understanding.Be sure to read the information and tips about your service on this site and on the booking page to be prepared for your service. Example: hair length, sun exposure/tanning bed, medications, allergies, etc.If you feel this policy is understandable and fair, we look forward to servicing you! Go ahead and start your booking!Pin-Ups Wax Pass/ Spa Pass PolicyPin-Ups Passes are good for 1 year from the original date of purchase and can be used at either location. They are non-transferrable to other guests.If you change your mind and want to switch services for your pass, you can contact a Manager for a "Pass Transfer". Any previously redeemed services on the Pass will switch to full price, and any remaining balance after being applied to full price rates will be transferred toward the purchase of your new Pass. There is no fee for transfers, but a new Pass is required for new services.Should you decide the Pass is not for you and you wish to cancel within 30 days of purchasing the Pass, simply contact a Manager to cancel. You will be charged full price for any services redeemed with the Pass and a refund will be issued for the balance. If a you decide to cancel after 30 days of purchasing the Pass, there is a $25 cancellation fee. Contact a manager to issue your remaining balance after the cancellation fee and the full price of services previously redeemed on the Pass have been applied. Pass holders are still required to follow the Spa Policy and are not excluded from the "Walk-In Only Guest" list when applicable.
