Lyft: Lyft's new AI customer assistant is powered by Anthropic's Claude

Ride-hail giant Lyft has partnered with AI startup Anthropic to build an AI assistant that handles initial intake for customer service inquiries for both riders and drivers. It's the first phase of a broader collaboration between the two companies to use Anthropic's services to research and test new Lyft products and build software internally. The [...] © 2024 TechCrunch. All rights reserved. For personal use only.