Genpact: Agentic AI to automate processes in IT-BPM sector

WIDER ADOPTION of agentic artificial intelligence (AI) systems among information technology and business process management (IT-BPM) firms will allow the sector to move away from transactional tasks and create higher-value jobs, an industry group said. "The widespread adoption of agentic AI will fundamentally reshape workforce dynamics, shifting demand away from repetitive, transactional roles and toward [...]