osTicket: osTicket

osTicketosTicket is a completely free open source support ticket system which routes inquiries created through emails, web-forms and phone calls into simple web-based customer support platform. OsTicket comes with many features which again are completely free. OsTicket provides custom fields where data collected from users is customized when submitting and straighten up the issue. Custom lists and forms can be added to tickets to enable clients in making choice and can also be customized to suit the business needs. osTicket supports HTML email and allows for rich text mark-up in staff replies and notes. Filtering and sorting is enabled to help channel tickets to the right departments and action triggers. Configurable help topics for web tickets are available with osTicket. A form can be designed for a specific help topic to gather more information on a specific request. osTicket enables ticket locking to avoid collisions and dual responses. When a ticket is locked, other staff cannot respond until it expires. Transfer and assignments between departments is possible to ensure tickets are handled by the right staff. This can also be tracked to where the ticket has been routed for processing.osTicket has an auto-responder where a configurable reply is sent out when a new ticket is sent or when a message is received. This can be customized into departments and help topics.A customer portal is available which gives an online platform for requests and responses. osTicket supports dashboard reports which gives a glance view of activities and peformance at your helpdesk. osTicket provides professional installation along implementation support, walk through, training, migration and integration.osTicketTwentyPAT Index SORT 1Sinergia 2Triage 3Liberum 4GLPI 5Bugzilla 6SimpleDesk 7eTicket 8FreeHelpDesk 9Adefhelpdesk 10Brimir 11PHD Help Desk 12MantisBT 13Request Tracker 14OTRS 15osTicketTrendingPAT Index SORT Sinergia Triage Liberum GLPI Bugzilla SimpleDesk eTicket FreeHelpDesk Adefhelpdesk Brimir PHD Help Desk MantisBT Request Tracker OTRS osTicketHelp Desk Software Open SourceMOREHeat Index Sinergia2.25 Triage2 Liberum2 GLPI2 Bugzilla1.75The Latest Read MoreosTicketEditor's Picks osTicket Triage FreeHelpDesk AdefhelpdeskGo To Help Desk Software Open SourceYou may also live to read, Top Free and Open Source Customer Relationship Management (CRM) Software,Best Small Business CRM Software, Top Free Helpdesk Software, Top Mobile CRM Software , and Top iOS Mobile CRM Applications for iphone and ipad.The post osTicket appeared first on Predictive Analytics Today.