OracleCMS Blog From Traditional IVR to NLP for Smarter Call Automation and Self-Service

Customers calling a business don't want to wait through a list of irrelevant menu options. They want to speak, be understood, and get the right help fast. Traditional IVR (Interactive Voice Response) systems often create friction instead of removing it, forcing callers to navigate confusing...The post From Traditional IVR to NLP for Smarter Call Automation and Self-Service appeared first on OracleCMS | 24x7 Australian Inbound & Outbound Contact Centre.