Ongoing Operations Blog Artificial Intelligence-Powered Chatbot Delivers Outstanding Member Experience

"After adding the bot to the CU's online banking and mobile app, leaders of the organization saw a 60% containment rate in customer inquiries-that is, 60% of users who interacted with the bot finished their experience without speaking to a live human agent."Train your employeesPrepare and test your incident response planEngage third-party response professionals in advanceMake sure your backups are readyAnti-malware softwarePatch your devicesAssess your readinessThe post Artificial Intelligence-Powered Chatbot Delivers Outstanding Member Experience appeared first on Ongoing Operations.