Omni Blog The Need for Speed: Why Fast Response Times Are Crucial for Customer Satisfaction in the Call Center and Retail Industries

We live in an age of instant gratification. Need a ride? Uber arrives in minutes. Want to order dinner? DoorDash delivers in a flash. This expectation of immediacy extends to customer service, where lightning-fast responses have become the new gold standard, especially in fast-paced environments. But why is response time so critical to customer satisfaction, […] The post The Need for Speed: Why Fast Response Times Are Crucial for Customer Satisfaction in the Call Center and Retail Industries appeared first on Omni.