You've decided to switch your contact center platform to the cloud. Good decision. You can be sure that within a few years, all your competitors will have taken this step, and you're staying one step ahead of the game. But, how can you guarantee that vital, error-free transition?The answer lies in automated validation testing - software that allows you to test your cloud platform in a variety of ways throughout the migration process.Applying testing will:Provide sharable results and insightsEnsure providers are operating to specificationMitigate risk in productionAllow you to test earlier in the project lifecycleWithout automated validation testing, errors will happen, leading to disruption and, almost certainly, disappearing clients. In this article, we will explore the steps you'll want to take to ensure you have a smooth migration process.
