SAN FRANCISCO--(BUSINESS WIRE)--Observe.AI (www.observe.ai), an Intelligent Workforce Platform that transforms contact centers through AI, today announced it has been named this year's CCW Excellence Award winner for Automation Solution of the Year. Observe.AI was selected out of nine vendors by the CCW judging panel - comprised of 29 customer experience (CX) professionals from Fortune 500 and global brands - for its proven impact on accelerating business improvement for contact centers. Observ